Romanian Customer Service in Sofia

Position: Contact Centre Agent (Romanian + English)

Location: Sofia, Bulgaria

Work Schedule:

Full-time role with flexible shifts.

Compensation:

• Competitive salary with performance-based bonuses.
• Signing bonus available.

Benefits:

• Medical and dental insurance.
• Life insurance.
• Additional allowances.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve issues, providing clear and concise solutions.
• Maintain and update customer records accurately.
• Collaborate with the team to ensure exceptional customer service.
• Identify areas for improving customer satisfaction and share insights with the team.

Qualifications:

• Native or C2-level proficiency in Romanian.
• Strong communication skills in English.
• Previous experience in customer service or a contact centre is an advantage.
• Excellent problem-solving skills with attention to detail.
• Comfortable using computer systems and quick to learn new tools.