Romanian Speaking Customer Service for Biotechnology industry

Mercier Consultancy MD is excited to announce a position for Romanian Speaking Customer Service Representatives in the biotechnology industry. This role provides a fantastic opportunity to work in a cutting-edge field where you will assist clients with vital information and support regarding biotechnology products and services. If you are passionate about science and customer service, we encourage you to apply!

Key Responsibilities

• Manage customer inquiries related to biotechnology products and services via phone, email, and chat in Romanian.
• Provide detailed information about product features, benefits, and regulatory compliance.
• Assist in troubleshooting issues and facilitate communication between clients and technical support teams.
• Document and track customer interactions accurately to maintain a comprehensive record.
• Work closely with sales and product management teams to enhance overall customer experience.
• Stay updated on biotechnology advancements to provide pertinent information to clients.

• Fluency in Romanian (both written and spoken) is essential; proficiency in English is an advantage.
• Previous experience in customer service, preferably in the biotechnology or healthcare sector.
• Strong communication and interpersonal skills with the ability to convey complex information clearly.
• Demonstrated problem-solving skills and a proactive approach to customer care.
• Ability to manage inquiries efficiently in a fast-paced environment.
• Familiarity with CRM systems and general customer service software.
• Willingness to work flexible hours, including evenings and weekends if needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...