Romanian Speaking Customer Service for Construction industry

Mercier Consultancy MD is excited to announce an opening for Romanian Speaking Customer Service Representatives in the construction industry. This role offers a fantastic opportunity for individuals passionate about customer service and the construction sector. As a representative, you will assist clients and contractors with their inquiries, providing support in their native language and contributing to the success of construction projects.

Key Responsibilities

• Handle inquiries related to construction services, project details, and product offerings via phone, email, and chat in Romanian.
• Provide clients with information on service availability, pricing, and timelines.
• Assist customers with documentation, order processing, and project management inquiries.
• Troubleshoot issues and coordinate with the operational teams to resolve service-related challenges.
• Maintain accurate records of customer interactions and ensure follow-up communications.
• Stay informed about industry regulations and company services to provide accurate guidance.

• Fluency in Romanian (both written and spoken) is required; knowledge of English is a plus.
• Experience in customer service, preferably in the construction or related fields.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Able to explain technical information clearly and effectively.
• Strong organizational skills and attention to detail.
• Proficiency in using computer applications and CRM systems.
• Willingness to work flexible hours, including evenings and weekends if required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...