Romanian Speaking Customer Service for Education & E-Learning industry

Mercier Consultancy MD is excited to offer a great opportunity for Romanian Speaking Customer Service Representatives in the Education & E-Learning industry. This role is perfect for individuals who are enthusiastic about supporting learners and educational institutions. You will be responsible for providing exceptional service and assistance to students and educators as they navigate our e-learning platforms and resources in Romanian.

Key Responsibilities

• Manage customer inquiries related to e-learning services, course enrollment, and platform navigation via phone, email, and chat in Romanian.
• Assist students in accessing learning materials and provide guidance on technical issues.
• Help educational institutions with questions regarding program offerings and account management.
• Document customer interactions and feedback accurately in our CRM system.
• Work collaboratively with the product and technical support teams to resolve customer issues.
• Stay informed about our educational products and updates to provide current information to customers.

• Fluency in Romanian (both written and spoken) is required; knowledge of English is an advantage.
• Previous experience in customer service, particularly within the education or e-learning sector, is preferred.
• Excellent communication skills and a strong customer-focused attitude.
• Ability to explain complex concepts clearly and effectively.
• Strong problem-solving skills and attention to detail.
• Proficiency in using CRM software and basic computer applications.
• Willingness to work flexible hours, including weekends if necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...