Romanian Speaking Customer Service for Energy (Oil & Gas) industry

Mercier Consultancy MD is thrilled to announce an opening for Romanian Speaking Customer Service Representatives in the Energy sector, specifically within the Oil & Gas industry. This position is perfect for individuals who are passionate about the energy sector and dedicated to providing exceptional customer support. In this role, you will assist clients with their inquiries, ensuring they have the information they need to navigate our services effectively.

Key Responsibilities

• Handle customer inquiries related to oil and gas services, products, and industry information via phone, email, and chat in Romanian.
• Provide clear and accurate information regarding service options, pricing, and compliance with regulations.
• Assist customers with account management, including service activations and troubleshooting.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to resolve customer issues and enhance service delivery.
• Stay informed about industry trends and market changes to provide clients with relevant information.

• Fluency in Romanian (both written and spoken) is essential; knowledge of English is advantageous.
• Experience in customer service, preferably in the energy or oil & gas sector.
• Strong communication skills with an ability to communicate complex information simply.
• Excellent problem-solving skills and a customer-focused approach.
• Ability to work effectively in a fast-paced environment and manage multiple inquiries.
• Familiarity with CRM systems and general computer proficiency.
• Willingness to work flexible hours, including weekends if necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...