Romanian Speaking Customer Service for Finance industry

Mercier Consultancy MD is thrilled to present an opportunity for Romanian Speaking Customer Service Representatives in the Finance industry. If you are passionate about finance and customer service, this role offers the perfect platform to assist clients while providing exceptional service in Romanian. You will play a critical role in helping customers navigate financial products and services.

Key Responsibilities

• Manage customer inquiries related to financial products, services, and account management via phone, email, and live chat in Romanian.
• Educate customers on banking services, investment options, and account functionalities.
• Assist clients with opening accounts, processing transactions, and resolving any issues.
• Handle complaints and service requests efficiently to ensure a high level of customer satisfaction.
• Document all customer interactions accurately in the CRM system, ensuring adherence to financial regulations.
• Work collaboratively with internal teams to streamline processes and improve client experiences.
• Stay updated on industry trends, financial products, and company policies to provide accurate information.

• Fluency in Romanian (both written and spoken) is a must; knowledge of English is advantageous.
• Experience in customer service, preferably in the finance sector or banking.
• Demonstrated ability to communicate complex financial information clearly and effectively.
• Strong problem-solving skills and a proactive approach to customer service.
• Ability to manage multiple inquiries and prioritize tasks in a fast-paced environment.
• Familiarity with CRM systems and other customer service tools is desirable.
• Willingness to work flexible hours, including evenings and weekends as required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...