Romanian Speaking Customer Service for Logistics & Supply Chain industry

Mercier Consultancy MD is delighted to offer an exciting opportunity for Romanian Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is ideal for individuals with a passion for logistics and a strong commitment to customer service. As a representative, you will assist clients with their logistics needs, ensuring effective communication and support in Romanian.

Key Responsibilities

• Manage customer inquiries related to logistics services, shipments, and supply chain solutions via phone, email, and live chat in Romanian.
• Provide information on shipping rates, delivery times, and service options.
• Assist clients with tracking shipments, resolving issues, and processing orders.
• Document all customer interactions accurately and maintain up-to-date records in the CRM system.
• Collaborate with internal teams to ensure timely and efficient service delivery to customers.
• Stay informed about logistics trends and company offerings to enhance customer support.

• Fluency in Romanian (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service, particularly in the logistics or supply chain industry, is preferred.
• Excellent communication skills and a customer-focused approach.
• Strong problem-solving capabilities and ability to handle customer queries effectively.
• Aptitude for managing multiple priorities and tasks in a fast-paced environment.
• Familiarity with customer relationship management (CRM) software is preferred.
• Willingness to work flexible hours, including weekends and holidays as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...