Romanian Speaking Customer Service for Media & Entertainment industry

Mercier Consultancy MD is thrilled to offer an opportunity for Romanian Speaking Customer Service Representatives in the Media & Entertainment industry. This role is ideal for individuals who are passionate about media services and providing excellent customer support. As a representative, you will assist clients with their inquiries and help them navigate their entertainment options in a dynamic and engaging environment.

Key Responsibilities

• Deliver exceptional customer service by managing inquiries related to media services, subscriptions, and entertainment content via phone, email, and chat in Romanian.
• Assist customers with account management, including subscription adjustments, troubleshooting, and service inquiries.
• Provide information about new releases, available features, and promotional offers in the media and entertainment sector.
• Resolve customer complaints efficiently and aim for high levels of satisfaction.
• Document customer interactions accurately for future reference and effective follow-ups.
• Coordinate with internal teams to streamline service delivery and address customer needs.
• Stay knowledgeable about industry trends, popular content, and company offerings to provide informed assistance to customers.

• Fluency in Romanian (both written and spoken) is essential; English proficiency is a plus.
• Experience in customer service, particularly within the media or entertainment industry, is preferred.
• Excellent communication skills and a genuine passion for providing outstanding customer experiences.
• Ability to manage multiple inquiries and prioritize effectively in a fast-paced environment.
• Strong problem-solving skills and a positive, customer-focused attitude.
• Proficiency with CRM systems and familiarity with digital media services.
• Willingness to work flexible hours, including evenings and weekends, as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...