Romanian Speaking Customer Service for Renewable Energy industry

Mercier Consultancy MD is delighted to offer an exciting opportunity for Romanian Speaking Customer Service Representatives in the Renewable Energy industry. This position is ideal for individuals who are passionate about sustainability and dedicated to providing outstanding customer support. As a representative in this role, you will assist customers with inquiries related to renewable energy solutions, helping them understand and maximize the benefits of sustainable energy.

Key Responsibilities

• Manage customer inquiries regarding renewable energy products, services, policies, and initiatives via phone, email, and chat in Romanian.
• Educate customers about energy efficiency programs, the advantages of renewable energy, and available options.
• Assist customers with account management, service inquiries, and troubleshooting as needed.
• Document all customer interactions accurately within our CRM system, ensuring compliance with regulatory standards.
• Collaborate with technical teams to resolve issues and ensure a positive customer experience.
• Stay informed about industry trends and company offerings to provide relevant and up-to-date information to customers.

• Fluency in Romanian (both written and spoken) is essential; knowledge of English is an advantage.
• Experience in customer service, preferably in the renewable energy sector, is preferred.
• Excellent communication and interpersonal skills with a friendly and approachable manner.
• Ability to explain complex information in a clear and accessible way.
• Strong problem-solving skills and a proactive, customer-focused attitude.
• Proficiency in using CRM software and standard computer applications.
• Willingness to work flexible hours, including evenings and weekends as required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...