Romanian Speaking Customer Service for Telecommunications industry

Mercier Consultancy MD is excited to offer an opportunity for Romanian Speaking Customer Service Representatives in the telecommunications industry. This position is well-suited for individuals who are passionate about technology and dedicated to providing outstanding customer support. As a member of our customer service team, you will assist clients in Romanian with a variety of telecommunications inquiries, ensuring they receive top-notch service.

Key Responsibilities

• Manage customer inquiries related to telecommunications services, including plans, devices, and troubleshooting via phone, email, and chat in Romanian.
• Assist customers with account setup, billing issues, and service modifications effectively.
• Provide accurate information regarding product features, promotions, and service availability.
• Resolve customer complaints and technical issues, ensuring a satisfactory resolution.
• Document all customer interactions and maintain accurate records in the CRM system.
• Work collaboratively with internal teams to enhance service delivery and improve customer experience.
• Stay informed about new products, services, and industry trends to assist customers more effectively.

• Fluency in Romanian (both written and spoken) is essential; knowledge of English is an advantage.
• Previous experience in customer service, particularly in the telecommunications sector, is preferred.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Exceptional problem-solving skills and the ability to handle challenging situations effectively.
• Ability to manage multiple tasks and prioritize customer needs in a fast-paced environment.
• Proficiency in using CRM systems and general computer skills.
• Willingness to work flexible hours, including evenings and weekends as needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...