Roofing Department Support Specialist

Description

Ambia Energy is a leader in the renewable energy sector, committed to providing sustainable energy solutions while delivering an unparalleled customer experience. We are seeking a Roofing Department Support Coordinator to join our dynamic team and play a key role in our growth. 

We’re looking for a driven, detail-oriented individual to join our roofing division as the first full-time support hire. This role is designed to work closely with the Roofing Division Manager to coordinate operations, ensure project delivery, and help drive overall performance across the department. You’ll be wearing many hats—from managing projects in our CRM to conducting field inspections and tracking performance metrics.

This is a unique opportunity to be part of a fast-growing team, where your contributions will shape the systems and success of the roofing department. If you enjoy process, communication, and making sure things run smoothly — this role is for you.

What we offer:

• Competitive compensation packages.
• Group Health, Dental, and Vision plans.
• Life insurance.
• 401K with employer match.
• Paid holidays and paid time off.
• Access to a company gym. 
• Opportunities for professional development and career advancement.
• Engaging company culture focused on teamwork and excellence.

Responsibilities:

Project Coordination & Execution

• Oversee individual roofing jobs from estimate to completion using Roofr and other platforms
• Generate and manage instant estimates, roof reports, proposals, scheduling, material orders, and work orders
• Coordinate with crews and vendors to ensure timely project execution and quality standards
• Help resolve scheduling conflicts or project delays as needed

CRM & Operational Tools Management

• Maintain clean and accurate records in Roofr and related systems
• Ensure consistent use of templates and workflows
• Monitor real-time progress and update records accordingly

Licensing & Permitting Support

• Assist the licensing team by identifying jurisdictional requirements for roofing licenses and permits
• Coordinate basic permitting processes when applicable

Field Support (Utah-based Homes Only)

• Perform on-site roof inspections for insurance-related sales leads
• Capture accurate documentation and relay details back to sales/project managers

Customer Experience & Follow-Up

• Proactively follow up with customers post-install to ensure satisfaction and gather feedback
• Assist in collecting reviews, testimonials, and referrals to support marketing and reputation growth
• Help track and improve customer experience metrics

Subcontractor & Vendor Relations

• Support the onboarding and documentation of subcontractors (e.g., insurance verification, licenses)
• Maintain strong relationships with key supply houses and vendor partners
• Help coordinate scheduling and clear communication with subcontractors on active projects

Training, Documentation & SOP Development

• Assist in creating and updating internal standard operating procedures (SOPs)
• Help document step-by-step processes to support consistency and scale
• Participate in onboarding and training of future team members

Reporting & Performance Tracking

• Monitor and maintain KPIs related to roofing projects and departmental efficiency
• Create and share regular reports on job cycle times, close rates, margins, and other key metrics

Qualifications:

• High school diploma or equivalent. 
• 2+ years of experience in construction, roofing, project coordination, or a related support role
• Experience with CRMs, project tools, or estimating software (Roofr experience a plus)
• Familiarity with roofing terminology and workflow preferred, but not required
• Highly organized and detail-oriented, with strong follow-through
• Comfortable with technology platforms and learning new tools
• Personable and professional — able to communicate well with both crews and customers
• Physically capable and comfortable climbing residential roofs (Utah only)
• Adaptable and eager to grow with the company
• Creative problem-solving abilities.
• Ability to work independently and collaboratively within a team.
• Positive attitude and ability to thrive in a fast-paced, high-growth environment.

About Ambia:

Ambia is a leading solar and home improvement company with a mission to help homeowners transform their properties into energy-efficient, sustainable spaces. Since its founding, Ambia has been committed to creating fulfilling careers for its team members while delivering innovative, clean energy solutions to its customers.

In just four years, Ambia Energy has achieved over $400M in lifetime sales, making it one of the fastest-growing companies in the solar industry. Despite the turbulence of 2023 and 2024, which saw many competitors exit the market, Ambia emerged as a resilient leader, restructuring and achieving profitability in 2024 under the guidance of CEO Conner Ruggio.

Ambia Energy’s success is rooted in its dedication to improving the customer experience, ensuring high-quality installations, and fostering a culture of continuous growth and education among its employees. The company is also a pioneer in the home services industry, combining energy efficiency with personalized service to help homeowners reduce costs and improve their environmental impact.

With a focus on innovation, integrity, and excellence, Ambia continues to set the standard for what’s possible in renewable energy and home improvement.

Please note:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this role. Duties, responsibilities, and activities may change at any time with or without notice. 

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.

Requirements

• This position is required to work in the Lindon, UT corporate office. 
• Must be able to sit for extended periods of time and communicate effectively over the phone and in person.
• Valid driver’s license and ability to travel locally.