Room Attendant - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Room Attendant for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Room Attendant will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The purpose of the Room Attendant is to attend to the cleaning process of guest rooms to ensure guests experience a clean room. This role exists to provide the Resort with a wide variety of housekeeping duties while adhering to very high standards for overall cleanliness and appearance of the Resort rooms to optimize Guest satisfaction. This is to be done all in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Properly cleans and supplies all assigned guest rooms and other areas as designed according to standards


• Maintains a clean and neat workspace at all times


• Replaces guest room amenities and linens as necessary


• Reports all maintenance issues to room inspector


• Keeps housekeeping cart stocked appropriately and clean


• Assists with special projects when assigned


• Reports and delivers lost and found items to the Housekeeping Office


• Aids guests in a friendly, genuine and courteous manner


• Completes deep cleans of guest rooms when assigned


• Keeps vacuum bags and filters changed regularly, and reports any damage to maintenance


• Assists with maintaining cleanliness of public areas and back of house areas

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years of age


• Previous experience in a hospitality environment strongly preferred


• Must be able to successfully pass a background check and drug screen

Knowledge, Skills and Abilities

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed


• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees


• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work


• Must be self-motivated and disciplined


• Must be able to prioritize and complete work assignments on a timely basis


• Must maintain strict confidentiality and judgment regarding privileged information


• Must be committed to continuous improvement


• Must have professional appearance with good personal hygiene


• Must promote and support a “team” work environment by cooperating and helping co-workers


• Must be able to be productive in a fast-paced environment


• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays


• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills


• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs with company guidelines


• Able to tolerate various temperatures while working outdoors


• Able to comprehend instructions and retain information


• Able to be flexible to handle frequent changes in priorities


• Able to add, subtract, multiply and divide with accuracy


• 
  

  Able to communicate effectively with Guests and Hosts using approved communication methods 

  
  


• Able to meet the physical demands of the job. i.e.: stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc


• Able to lift minimum of 20 lbs 

Physical and Cognitive Requirements  

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting 


• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces


• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions 


• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors


• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.