Room Attendant - The Roosevelt Hotel New Orleans

Position Purpose:

Responsible for the overall cleanliness of assigned rooms/suites. Reports maintenance deficiencies in order

to maintain rooms/suites in compliance with standards.

ESSENTIAL FUNCTIONS

Average

Percent

of Time

60 % Clean rooms/ suites, as assigned, which includes: making beds, cleaning bathrooms,

dusting, vacuuming and washing windows / tracks. Reports rooms as clean and available.

Reports maintenance deficiencies in order to maintain room in compliance with hotel

tandards.

10 % Strip dirty linens / towels and remove used amenities from room/suite.

05 % Check maid cart for supplies, stock as needed.

05 % Greet guests immediately with friendly/sincere acknowledgement.

05 % Replenish linen and guest amenities.

05 % Clean balconies, if applicable.

05 % Respond to special requests by guests (such as providing extra amenities or service time

requests).

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of

the following supportive functions, with the percentage of time performing each function to be solely determined

by the supervisor based upon the particular requirements of the company.

• Provide customer service to guests, including information about hotel services, activities and local

attractions.

• Assist co-workers, as requested.

What will I be doing?

As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming
Change and replenish bed linens, towels and guest amenities, as needed
Perform deep cleaning tasks, as needed
Stock, maintain and transport housekeeping supply cart on a daily basis
Dispose of trash and recyclables
Respond to special guest requests in a timely, friendly and efficient manner
Perform guest turn down service, as needed
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and

demonstrate that he or she can perform the essential functions of the job, with or without reasonable

accommodation.

Ability to arrive to work on time and when scheduled.

Physically able to move large objects such as: carts, large bags of linen, ironing board.

Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles

Ability to read and recognize room/suite numbers.

Ability to communicate effectively with guests and team members verbally or in written form.

Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of suite.

Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.

QUALIFICATION STANDARDS

EDUCATION

High School graduate or equivalent preferred but not necessary.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!