Room Inspector - The Cliffs Hotel and Spa

Room Inspector- The Cliffs Hotel & Spa

The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Pismo Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests.

The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees – we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits.

The Housekeeping Team at The Cliffs Hotel & Spa is continuously growing and expanding! We are seeking a detail-oriented, optimistic, and motivated full-time Room Inspector who can create a sense of luxury while ensuring . We look forward to connecting with you!

Position Summary: The Room Inspector ensures the cleanliness, order, and overall quality of guest rooms and public areas at The Cliffs Hotel and Spa. The Room Inspector assists in training, staffing, and setting direction for the Housekeeping team, while upholding Cliffs' Mission, Values, and Forbes Standards.

Essential Functions of the job:

• Inspect guest rooms, corridors, and public areas to ensure they meet cleanliness, functionality, and adherence to hotel standards.


• Provide feedback to housekeeping team members on areas needing improvement and recognize high-quality work.


• Assist in conducting daily pre-shifts, communicating assignments and important company information


• Assist with onboarding new housekeeping staff, emphasizing quality and safety standards.


• Assist in training new team members and providing ongoing coaching to improve performance.


• Assist in daily cleanings of hotel rooms as required.


• Report maintenance issues to the appropriate department and follow up to ensure prompt resolution.


• Maintain accurate records of room inspections, staff performance, lost & found items, chemical usage, and guest feedback, ensuring proper handling and safety.


• Monitor inventory levels of cleaning supplies and guest amenities, to alert Hotel Housekeeping Manager to place orders as needed.


• Assist in monthly inventory counts when assigned by Hotel Housekeeping Manager


• Help monitor lost-and-found department, ensuring staff investigates and locates guests' reported lost items in a timely manner


• Support the Hotel Housekeeping Manager with staffing, flexing shifts based on occupancy levels and covering shifts when directed.


• Greet and engage all guests with a welcoming, friendly attitude, using the guest's name in accordance with their preference.


• Creatively resolve guest requests and issues as necessary, offering appropriate alternatives if original request cannot be fulfilled.


• Conduct property walks to ensure safe and thorough cleaning practices across all areas.


• Continuously communicate with the front desk, housekeepers, housemen, and laundry staff to address guest requests and coordinate operations


• Assist with replenishing supplies needed for housekeepers, including linens, amenities, and cleaning products.


• Attend staff meetings to provide updates on housekeeping operations and ensure alignment with overall hotel functions.


• Verify that housekeeping staff have completed their assigned tasks accurately and efficiently.


• Follows all policies and procedures, including those for guest privacy and overall safety/security.


• Understand business demands and assist in assigning additional duties and responsibilities to staff when necessary.


• Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming, and safety measures.


• Complete all other tasks as assigned by manager

Additional Job Duties:

• On-site work only


• Must be available to work a flexible work schedule, including nights, weekends and holidays.

Education, Experience, Skills:

• High school diploma or equivalent


• Working knowledge of guest services in a luxury hotel setting.


• Must have previous experience working in Housekeeping in a hotel


• Strong organizational and leadership skills.


• Excellent communication skills and ability to work independently and as part of a team


• Ability to multitask and work in mentally demanding situations


• Strong attention to detail


• Basic knowledge of chemical handling and safety procedures, including the correct storage and use of cleaning agents.

Physical Requirements:

• Requires grasping, twisting, writing, sitting, climbing stairs, walking, repetitive motions, hearing, visual acuity


• Ability to stand continuously for the duration of the shift (eight or more hours).


• Ability to lift small packages (under 40 pounds).


• Ability to perform tasks involving bending, kneeling, or crouching.


• Ability to work in stressful situations.

This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.