Room Service

Room Service / Runner – Join Our Team at the Portland Regency Hotel & Spa!

Schedule: AM and PM Shifts, Weekends a must, Holiday availability, full-time and part-time positions

Full-Time benefits include Medical, Dental, Life, and Short-Term Disability insurances, Holidays, and PTO. Part-Time benefits include Sick Time. All employees receive HHA Discounts, Fitness Center use, Uniform, Parking and Employee Meal. 401k plan with a match after one year.

Position Summary:
Responsible for timely and efficient food delivery to F&B outlets and guest rooms, while maintaining cleanliness, organization, and strong communication within the team.

Essential Duties and Responsibilities:

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  Deliver food promptly and accurately to F&B outlets and guest rooms.

  
  


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  Answer and process room service phone orders accurately and efficiently.

  
  


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  Prepare trays and carts for room service delivery, ensuring all necessary utensils and accompaniments are included.

  
  


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  Inspect food and beverage items to ensure they meet quality and presentation standards prior to delivery.

  
  


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  Retrieve room service trays and carts in a timely manner.

  
  


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  Deliver VIP amenities and special orders as assigned.

  
  


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  Maintain knowledge of daily specials and menu offerings.

  
  


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  Assist with resetting tables and seating guests as needed.

  
  


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  Clear dirty dishes and glassware from wait stations and dining areas.

  
  


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  Stock and replenish wait stations, salad dressings, bread stations, and room service supplies as needed.

  
  


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  Maintain cleanliness of kitchen, room service areas, carts, and all workspaces; complete end-of-shift cleaning duties.

  
  


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  Communicate effectively with hosts, servers, bartenders, and kitchen staff to ensure smooth service operations.

  
  


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  Support dining room operations as needed to ensure efficient guest service.

  
  

What We’re Looking For

• A friendly, professional demeanor and passion for hospitality.


• Strong communication and multitasking skills.


• Ability to stand for extended periods and lift up to 25 lbs.


• Team-oriented attitude and willingness to help wherever needed.

Why You’ll Love It Here

• Work in a beautiful, historic hotel surrounded by Portland’s vibrant Old Port.


• Join a supportive, passionate hospitality team.


• Enjoy employee perks, growth opportunities.

Qualifications

• Previous restaurant or hospitality experience preferred, but we’re happy to train the right person!


• Ability to communicate clearly and professionally with guests and team members.


• Able to read and interpret documents such as safety rules, policies, and procedures.


• Comfortable writing basic reports or messages and speaking confidently with customers or colleagues.


• Must be reliable, punctual, and able to work flexible morning shifts, including weekends.

Physical Requirements

• Ability to stand and walk for extended periods.


• Frequent talking, hearing, and use of hands and arms; occasional climbing or balancing.


• Ability to lift or move up to 25 lbs as needed.


• Must be able to adjust focus and have close and distance vision.

Work Environment

• May be exposed to wet or humid conditions, heat, and kitchen equipment.


• Moderate noise levels typical of a restaurant environment.


• Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.