Room Service Server

WHAT'S IN IT FOR YOU

• Competitive salary at $17.13/hr. with discretionary performance bonuses 2x a year!


• Complimentary meals and covered team member parking.


• Company-paid gaming licenses (Class A & Class B)

 WHAT YOU’LL DO

• Exemplifies MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.


• Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort.


• Memorization of the menu, including food and beverage options, specials, and allergen information.


• Take food and beverage orders from guests over the phone or in person, ensuring accuracy and completeness of the order.


• Provide recommendations and answer questions regarding menu items.


• Upsell higher-priced menu items or promotions when appropriate.


• Ensure proper presentation, temperature, and portioning of dishes.


• Coordinate with kitchen staff, other servers, and hotel management to ensure smooth and efficient room service operations.


• Provide attentive and friendly guest service, addressing guests' needs and concerns.


• Anticipate guest requirements and help when needed.


• Smile and engage guests and team members with a positive professional demeanor.


• Maintain cleanliness and organization in the room service area, including the storage and handling of food and beverages.


• Suggest additional items, such as appetizers, desserts, or specialty drinks, to enhance the dining experience and increase sales.


• Service, salesmanship, and prioritization of tasks, with a strict focus on meeting and exceeding the needs of the guest, is a must.


• Take accurate and detailed food and drink orders from guests, including any modifications or dietary restrictions.


• Must have the ability to accurately receive and enter food and beverage orders through the given POS system and possess knowledge of fine-dining coursing with appropriate and timely steps of service.


• Handle guest complaints or issues professionally and resolve them to the best of your ability.


• Perform other duties as assigned.

WHAT YOU’LL BRING

• Ability to obtain a Class III B gaming license.


• 1 (one) year of previous experience in a similar role or customer service position is required


• Knowledge of wines and spirits, including proper opening and service techniques, is a plus.


•  Must have or be able to obtain WA State Health Card/Food Handlers Permit (required).


• Must have or be able to obtain a Class 12 Alcohol Permit (required).


• Must be 21+

HOW YOU’LL BE SUCCESSFUL

•  Knowledge of health & safety standards, and safety regulations as required.


• Ability to speak at length with guests about the food and beverage selections, aiding their decision-making process.


• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment.


• Attention to detail and a positive attitude.


• Ability to accurately receive and enter food and beverage orders through the given POS system and must possess knowledge of fine-dining coursing with appropriate and timely steps of service.


• Ability to demonstrate excellent guest service skills.


• Ability to follow specific instructions.  Read, write, and speak English fluently.