Rooms Care Coordinator

JOB SUMMARY

The Rooms Care Coordinator is responsible for ensuring departmental training is scheduled and executed in a timely manner. He/She will ensure all areas are performing in accordance with the company’s standards, AAA 5 diamond standards and LQA Benchmarking standards, by doing regular quality assurance checks within the department and any additional administrative duties. The Rooms Care Coordinator may from time to time be called on to assist with supervisory duties.

RESPONSIBILITIES

• Administration - filing, answer phone in office and assist callers, preparation of maintenance documents, update weekly attendance records


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  Ensure the SOP Books are updated based on hotel standards and policies


• Assign duties for maintenance team daily


• Assist with inventories where applicable


• Complete payroll and schedules when required to do so


• Input rosters in system


• Attend and prepare minutes as required


• Identifies candidates that are not performing to the expected standards of the company and recommend what steps should be taken.


• To ensure that department goals are clear and in alignment with company objectives, AAA 5 Diamond standards and LQA Benchmark standards, and shared with staff to maximise on performance expectations.


• Identifies candidates that are not performing to the expected standards of the company and recommend what steps should be taken.


• Conduct annual performance appraisals for department staff, ensuring that the process is fair, free of biases, accurate, and promotes the overall purpose of the performance management system.


• Able to access and identify department conflicts and infractions against company policies / procedures, and understands how, when and what form of disciplinary action should be taken.


• Plan and execute frequent team building activities,


• Identifies and conducts assessments to determine what training needs are required for staff within the department to increase job knowledge.


• Recommends and assists with the creation and implementation of training plans, based on assessment and guests’ feedback.

JOB REQUIREMENTS

• Knowledge of AAA 5 diamond standards as well as the hotel operating standards
  


• Minimum of four ordinary passes in CXC examination subjects or the equivalent, including English and Mathematics, or three years work experience in a five-diamond resort or similar
  


• Full competency in the use of the computer systems and Window ’98 applications including Word & Excel