Rooms Manager

• Supervise all Rooms Department Managers on daily, weekly, monthly, and annual basis. Create action plans related to property strategic plan.
  
• Develop Rooms Division budget and revenue forecasts.
  
• Develop and implement controls for expense management.
  
• Utilize labor management tools to schedule and control labor costs.
  
• Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members.
  
• Communicate both verbally and in writing to provide clear direction to staff.
  
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
  
• Ensure compliance of Rooms Standard Operating Procedures and Policies.
  
• Comply with attendance rules and be available to work on a regular basis.
  
• Perform any other job-related duties as assigned.
  

• Minimum two years of room division experience, preferably in both Front Office and Back of House.
  
• Communicate well with guests and associates.
  
• Must possess thorough knowledge of all Rooms Division operations and individual job requirements.
  
• Computer literacy and financial management a must.
  
• Able to resolve guest, supervisor, and associate conflicts.
  
• Able to manage effectively multiple tasks at all times and have excellent organizational skills.
  
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
  
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
  
• Ability to work effectively under time constraints and deadlines.
  
• Effective verbal and written communication skills.
  
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.
  

Requirements

• Mexican, North American, or Canadian citizenship.
  
• Possess Cedula Professional on hand (not in process). The degree must be in Restaurant Management, Hotel Management, Hospitality, Tourism, or a related field.
  
• Possess Titulo Universitario (not in process). The degree must be in Restaurant Management, Hotel Management, Hospitality, Tourism, or a related field.
  
• Have a valid Mexican, Canadian, or U.S. passport with at least 1.5-year validity.
  
• No previous immigration issues.
  
• Have a valid driver’s license.
  
• Ability to move to the U.S.
  
• Fluency in English.
  

Benefits

• Health & Wellness.
  
• Mental Health & Emotional Wellness.
  
• Paid Time Off (Vacations).
  
• Flexible Personal Time.
  
• 401k Retirement Plans.
  
• Tuition Reimbursement.
  
• Associate Hotel Discount.
  
• Child, Pet & Elder Care.
  
• On-property housing for up to 30 days to facilitate relocation and settling in.
  
• Reimbursement of one-way transportation to the U.S. (including airport transfers) up to 1,000 USD, once the TN Visa is approved and after completing 90 days of employment.
  
• Reimbursement of visa and embassy fees up to 500 USD, once the TN Visa is approved and after completing 90 days of employment.