Rooms Manager- 4 Diamond Hotel

Description

WE ARE:

The Edgewater is Seattle's only over-water hotel where rock'n'roll history meets Pacific Northwest luxury! A part of Noble House Hotels and Resorts--a curated collection of one-of-a kind hotels, resorts, and adventures. We provide our guests with exceptional service and the most memorable experiences!

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us The Edgewater Hotel lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun!

 The role: 

 The Rooms Manager will serve as the operational leader of The Edgewater Hotel’s gift shop and coffee shop, overseeing all aspects of retail and café performance, merchandising, guest experience, and team leadership. This role will also be responsible for elevating the in-room and on-property guest experience through innovative engagement initiatives, in collaboration with various departments including Marketing, Housekeeping, Engineering, and Front Office.  This position is 80% focused on retail and coffee shop management, and 20% focused on experiential guest engagement and marketing initiatives that enhance brand storytelling and revenue opportunities. 

The Edgewater is an independent boutique, one of kind, 223 rooms iconic hotel with 11,000 sq ft of meeting space.

A day in the life…

 Primary Responsibilities – Retail, Coffee Shop, and Merchandising (80%) 

Retail & Coffee Shop Operations

• Lead daily operations of the gift shop and coffee shop, ensuring high levels of guest satisfaction, cleanliness, and team efficiency.
• Manage product inventory, ordering, stock rotation, and vendor relationships for both retail and F&B.
• Create seasonal and monthly merchandising plans aligned with hotel branding and guest trends.
• Oversee coffee beverage program quality, recipe execution, and partner/vendor compliance (e.g., local roasters or branded goods).
• Maintain POS systems, pricing accuracy, and manage cash handling procedures in compliance with hotel standards.
• Develop team member training programs focused on upselling, storytelling, and guest service excellence.
• Merchandising & Branding
• Curate merchandise that reflects the Edgewater Hotel’s history, waterfront location, and Seattle’s local culture.
• Collaborate with marketing and creative teams on custom items, branded goods, and rotating themes.
• Lead seasonal displays, window staging, and promotional tie-ins with hotel events and Seattle happenings.
• Monitor sell-through rates and identify top-performing items and opportunities for growth.
• Analyze sales reports and guest feedback to optimize inventory and pricing strategies.

Retail Marketing & Promotions

• Partner with the marketing team to promote the shop and coffee offerings through in-room materials, social media, and onsite signage.
• Create and execute monthly promotions, including bundled offers, loyalty rewards, and holiday gifting packages.
• Lead photo shoots and visual storytelling for retail and coffee shop marketing content.

Secondary Responsibilities – Guest Engagement & Experiential Projects (20%)

Guest Room & Onsite Experience Enhancements

• Assist in the design, sourcing, and merchandising of Mini Bar programs, with an emphasis on locally sourced and branded items.
• Contribute to the guest amenity and bath amenity programs, including seasonal updates and personalized VIP touches.
• Support guest room upsell strategies, such as special occasion packages, in-room enhancements, and upgrade offers.
• Oversee in-room experience branding, such as music playlists, scent curation, lighting ambiance, and thematic decor.
• Support valet guest engagement strategies, including surprise-and-delight moments, branded vehicle touches, and arrival amenities.

Lobby & Public Space Activations

• Work with cross-functional teams to activate lobby displays, holiday décor, and themed activations that tie into hotel promotions and Seattle events.
• Coordinate lighting and scent management for public spaces, ensuring brand consistency and seasonality.
• Help execute small-scale promotions, pop-ups, or vendor partnerships within lobby or gift shop areas.

Marketing & Creative Support

• Provide content, ideas, and operational support for broader hotel marketing campaigns.
• Contribute to storytelling and copywriting for in-room materials and signage tied to the guest experience and retail.

Salary: $75k- $85k plus 10% Bonus Potential 

We’ve got you covered…

Our team members are our most important asset and that’s reflected in our benefits. The Edgewater Hotel is proud to offer a variety of benefits to support team members and their families, including:

• · Health Benefits Package--Medical/Dental/Vision 
• · 401K, with matching
• · Paid Time Off --holidays/personal/vacation/sick
• · Onsite Parking
• · Complimentary dry cleaning for your work-related clothes
• · Cell phone reimbursement
• · Commuter Reimbursement Program – For transportation to and from work using public transportation, and with receipts submitted, we will pay up to $75 each month or 50% of the cost of a monthly ORCA pass, whichever is greater.
• · Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)
• · Career growth opportunities and Recognition Programs
• · On Demand Pay
• · Education Assistance Program

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Qualifications:

3+ years of experience in retail management, coffee shop operations, or hotel gift shop/retail

 Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.