Rooms Supervisor

Department: Orientation
Position: Orientation
Duration: 0.5 month
Job Description:
You will receive orientation to the company and local community and includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes and transportation options; meet key contacts and other employees; receive computer training on company systems; receive orientation to local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled to take up to one month and takes places concurrently with the first phase of training.

Department: Rooms Division
Position: Housekeeping Supervisor
Duration: 3.5 months
Job Description:
You will learn to inspect guest rooms and public spaces to ensure compliance with all standards; assist in scheduling room, turndown, mini -bar and linen attendants; provide training, coaching and counseling for better performance; learn to supervise performance of all team members; produce schedules for employees in accordance with staffing guides/ productivity requirements; review and adjust staffing daily to ensure optimum staffing levels; review assignments of employees and make adjustments; manage administrative functions in accordance with established standards; evaluate, coach, counsel and provide leadership support.

Department: Rooms Division
Position: Reservations Agent
Duration: 4 months
Job Description:
You will learn reservation computer system; reservation procedures; learn to process all incoming reservations via rooming lists, mailed or in -house correspondence; learn group booking process, credit policies, room forecasts; learn to obtain necessary information from guest and enter into computer system; learn techniques for sales and upselling; learn process for travel agent bookings, revenue reporting systems, transient sales procedures, room allocation strategies; room rates, room inventory and occupancy terms, sold -out strategies, internal communication process with the sales department, and reservations reporting methods.

Department: Rooms Division
Position: Front Office Supervisor
Duration: 4 months
Job Description:
You will learn to oversee the front desk agents; learn to handle walk over procedures; maintain hourly house counts; sell -out controls; room key controls; learn to train staff on upselling techniques; resolve guest concerns; assign tasks to front desk agents; provide training and support to front desk agents; maintain all front desk related equipment and a par stock of supplies; strategies to maximize occupancy and revenue; learn to review Housekeeping reports and follow -up; learn front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings.

- you are enrolled in a post secondary ministerially recognized academic institution in the hospitality industry 

- you have a hospitality degree and at least 1 year of recent relevant work experience in the (ultra) luxury hotel industry (outside of the USA) 

- you have 5 years recent relevant work experience in the (ultra) luxury hotel industry (outside the USA)

- you have shown consistent career growth over the last years

- you have shown serious commitment to your most recent employers