Route Driver - Appliance Pickup

Under the direction of the Program Manager, the Appliance Route Driver will lead the daily

Appliance Pickup Process, including, following a predetermined route using a 24’ Box truck to

collect appliances, and deliver to recycling center while ensuring high quality customer satisfaction is delivered.

DUTIES AND RESPONSIBILITIES

• Primarily works as the lead for a two-man crew to safely remove appliances from


• customer homes. This includes travel to the homes, meeting with the customers and


• removing identified appliances.


• Operating a 26’ box truck, with lift gate, to conduct pre-scheduled appointments


• Meet the established daily, weekly and monthly Key Performance Indicators for


• appliance pickup appointments


• Convey positive image of project partners by maintaining a professional appearance


• Track and report pickups and deliveries using a mobile device.


• Cooperatively work with program staff to identify and recommend areas for process


• improvement


• Perform related work as required

Qualifications

• Valid chauffeur’s license and good driving record


• 2 – 3 years of experience operating box trucks


• Excellent communication and interpersonal skills


• Professional appearance


• Familiarity with mobile devices


• Comfortable working with people of diverse background


• Exercises good judgment and maintains safety at all times


• Able to lead, motivate, be diplomatic, and build positive rapport with customers


• Able to communicate with technical and non-technical individuals


• Able to work independently and with a team


• Able to work flexible schedule, including evenings and weekends


• Able to bend, stoop and reach


• Able to learn and work with new technology (e.g. handheld data devices)


• Must be able to pass criminal background check and drug screening


• Able to pass physical and obtain DOT Health Card ( Medical Examiner's Certificate )

MINIMUM REQUIREMENTS

• 1 years operating a 26' box truck with air brakes.


• Able to work in very fast-paced environment and hold to deadlines.


• Problem-solver. Able to respond to diverse set of challenges in the field and do whatever it


• takes to meet project deliverables on schedule.


• Ability to communicate effectively with subordinates, peers, superiors and customers

PREFERRED QUALIFICATIONS

• 1 year furniture or appliance delivery or loading and unloading


• 1 year customer service experience


• Experience with Customer Management Systems/Databases