Route Supervisor

SUMMARY

Responsible for servicing assigned LQ (Large Quantity) and SQ (Small Quantity) accounts in the most professional way, ensuring that customers’ needs are met on a continual basis for various medical waste pickup and supply delivery. Provides the highest level of customer service possible at all times. May also transport waste from either a Curtis Bay location or customer location, to a transfer location or processing location.

The primary function of our route technicians is to deliver excellent service to customers while representing the company in a safe, professional, and courteous manner at all times. The Route Supervisor role ensures compliance with all DOT, state regulations, as well as all company safety and compliance policies regarding the operation of our vehicles.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following:

• Pick up and transport waste safely according to all federal, state, and local rules and regulations.
• Manages assigned routes ensuring customers’ waste is picked up in a timely and accurate manner.
• Plans daily schedule based on customers’ needs by reviewing daily paperwork, ie: manifest, route sheets, etc. provided by Manager/Supervisor or Route Coordinator/Dispatcher.
• May prepare and load trucks to service select accounts for the day ensuring enough supplies are added.
• Pick up specified waste from each customer site scheduled for the day. Ensures that customers have packages and prepared the waste according to all federal, state, and local rules and regulations before transporting.
• Provide the highest level of customer service to assigned accounts on a daily basis, communicating any issues to Manager/Supervisor or Route Coordinator/Dispatcher for resolution. This includes, but not limited to re-routes, adjustments in container sizes, training, etc.
• Ensures waste, supplies and material handling equipment are secured prior to operating vehicle on public highway.
• Ensures that assigned paperwork is completely legible, neat, and accurate and turned into Manager/Supervisor and/or Route Coordinator/Dispatcher for processing. Ensures DOT Driver Log is completed, if applicable.
• Communicates with Curtis Bay Transportation Supervisor’s and/or Dispatcher regarding any change to route pickups, including address changes, customer not having waste ready for pickup, etc. Ensures that employee covering for specific route is aware of any situations outside the norm in order to provide the highest level of customer service. Reports any problems/issues with accounts to Transportation Supervisor and/or Dispatcher before the close of business each day.
• Performs a documented pre-trip and post-trip maintenance on assigned truck prior to leaving or closing for the day. Reports any maintenance problems to Manager/Supervisor and/or Route Coordinator/Dispatcher for follow-up.
• Portrays a strong professional appearance and attitude at all times and in all situations. 
• Performs other duties as assigned.

Education and Experience:

• High School Diploma or GED required. 
• A minimum of 2 years of experience driving 26ft and 28ft trucks.  

MINIMUM QUALIFICATIONS:

• Valid DOT Card
• Must have valid CDL A License 
• Maintains current required driver’s license, with an excellent driving record.  
• Maintains current Medical Examiner’s Certification (MEC).  
• Successfully pass pre-employment drug screen, background and motor vehicle records check.
• Must be able to exert up to 150 pounds of force occasionally and/or up to 60 pounds of force frequently and/or up to 20 pounds of force constantly to lift, push or pull carts weighing as much as 500 pounds.  
• May require mandatory immunizations and credentialing based on customer requirements.
• Demonstrates knowledge of the duties/responsibilities of the SQG to provide operational support. 
• Must be dependable, responsible, and accurate and have the ability to deal with people effectively, and respectfully.
• Excellent verbal and written communication skills are essential.
• Excellent interpersonal, communication, organizational and time management skills.
• Must have high safety standard for self and others.
• Must be able to work nights.
• Ability to collaborate effectively with other functions.
• Satisfactory MVR review upon hire, and again, at a minimum of every 12 months to determine minimum requirements for safe driving.
• Excellent business communications and experience developing plans and presentations

EEO STATEMENT

Curtis Bay Medical Waste Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.