Route Supervisor - Crystal River Spas

Job Title: Route Supervisor

Company: Crystal River Spas – Carbondale, CO

Location: 1197 Main Street, Carbondale, CO 81623

Salary Range: $70-90k annually

Bonus Potential: $1,000-$1,500 paid monthly, achieved through meeting budget-related revenue and other KPIs

Job Summary: For the past 40+ years, our locally-owned business has become the Hot Tub Experts in the Roaring Fork Valley. We are the exclusive distributor of Hot Springs Spas, Caldera Spas, and Endless Pools Fitness Systems. Our goal is to deliver a world-class customer experience. Crystal River Spas is seeking a highly organized Route Supervisor to oversee route scheduling.  The ideal candidate will have prior management experience, an eye for detail, be flexible, and possess excellent customer service, communication, and problem-solving skills. As the Route Supervisor, you will work closely with the Service Manager to coordinate schedules. This role reports to the Operations Manager.  

Benefits:

At Crystal River Spas, we take care of our team like family. Here's what you can expect when you join us:

• PTO: 80 hours for year one, available to use following 30 days of service and accruing each pay period

• CO Sick Pay: up to 48 hours annually

• Up to 6 paid holidays

• Comprehensive training to ensure you reach your full potential

• Benefits package, including 401(k) with employer match, health insurance, and HSA or FSA with eligible medical plans

o 401(k) match for each percentage the employee contributes up to 3% then 0.5% for every percentage up to 5%, for a maximum of a 4% match with 5% employee contribution – eligible the first of the month after 6 months of service

o Medical, Dental, Vision, Life Insurance 

• Employee discount, parental leave, referral program

• Opportunities for growth within our dynamic and ambitious team

Responsibilities:

• Manage and supervise field technicians

• Complete all water maintenance and delivery scheduling to ensure efficiency

• Work closely with the service manager to coordinate scheduling of field technicians and repair technicians for optimum efficiency and safety

• Communicate with customers regarding scheduling and assist with inbound phone calls, complaints, and questions

• Escalate customer issues to management

• Understand each team member’s skillset to assign them to jobs that suit their capabilities

Required Qualifications/Skills:

• Prior managerial experience

• Must be detail-oriented and organized

• Ability to multitask, prioritize, and work under pressure in a fast-paced environment

• Ability to adapt to and reprioritize based on issues that arise throughout the day and week

• Familiarity with customer service principles and a commitment to delivering exceptional customer experiences

• Effective communication and interpersonal skills

• Proficiency in using computer systems and software, including MS Office Suite with particular emphasis on Microsoft Excel (functions and formulas)

How to Apply: 

Please submit your application at https://recruiting.paylocity.com/recruiting/jobs/Details/4441480/Route-Supervisor---Crystal-River-Spas

Application Deadline: As per Colorado State law, we must communicate an application deadline for the position. If you are interested in applying, please do so using the application link by Friday, September 4th, 2026. We reserve the right to extend this application deadline with or without notice. 

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.