Routing Specialist

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$19 to $28 an hour - Depending on Experience

Position Summary:

Reporting to the Delivery Center Manager, the Routing Specialist plans, schedules, and coordinates the timely, safe and efficient daily delivery of petroleum products. Utilizing a computerized dispatching system, maps and builds daily delivery routes to assure a high level of customer satisfaction, and an efficient, profitable operation. This is done in support of the Dead River Company Brand Promise, Customer Guarantees and Pledges and Co-worker Guarantees and Pledges.

Essential Functions:

• Forecasts daily and weekly demand based on weather, degree day accumulation, and direction on degree day pull.


• Builds efficient routes by mapping and sequencing deliveries. Reviews customer account information to ensure it is correct.


• Assigns drivers and trucks (determine the number of trucks required based on forecast volume). Provides manifest(s) to satellite offices.


• Analyses burning pattern changes for accounts and switches delivery schedule based on seasonality.


•  Reviews delivery dispatch logs (auto to will-call, adding appliance, terminating, etc.) and updates accounts for forecasting accuracy.


• Reviews K-Factor exception reporting, run-out warning report, and next day deliveries and takes appropriate action.


• Addresses after-hours service requests.


• Prepares initial ticket assignment for the next day.


• Communicates with Dispatcher regarding:
  
  
  
  • Daily and weekly forecast plan
  
  
  • Assessment of delivery defects (run-outs, near misses, small drops, zero fills)
  
  
  
  


• Reviews and seeks to improve key metrics (throughput, delivery defects, safety)


• Helps attain annual market performance goals.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance – Premiums as low as $6 for full time employees!


• Dental insurance and Vision Insurance


• Company Provided Life insurance, Short-term and Long-Term disability


• 401(k) plan with company match


• Paid time off and paid holidays


• Tuition assistance for employees and scholarships available for employees’ children


• Discounts on our products and services


• Opportunities for growth throughout our footprint.

Other Attributes Required:

• Planning and scheduling skills


• Analytical skills


• Technology/computer skills


• A commitment to exceptional customer relations


• Ability to meet deadlines


• Ability to remain focused on detailed work in the midst of a busy, sometimes noisy, office environment

Education:

A high school diploma or equivalent is required.

Experience:

Two years of experience in a dispatch environment with computerized dispatch technology is preferred.

Equipment/Software Used:

Computer keyboard, mouse, RAVEN computerized delivery/dispatch system, ADDS E3 system, telephone