RSA Manager, Professional Services

CSQ227R78

As a member of the Databricks Field Engineering organization, the Professional Services Manager role is a leadership position responsible for building and driving a world class delivery team to accelerate Databricks Lakehouse adoption with a focus on customer business outcomes.  Our Professional Services leaders drive our most strategic customer implementations in close partnership with their cross-functional peers in the Databricks go-to-market organization.   As a hands-on technical leader with deep expertise in the Data and AI industry, you will position, scope, and deliver end-to-end implementations working directly with our customers and alongside our Databricks partner ecosystem.  You will hire, grow and motivate a team of world-class architects who are direct billable resources working hands-on in the customer environment, driving massively scalable production implementations on the Databricks Lakehouse platform.  

The impact you will have:

• Build a world-class technical professional service delivery team of Resident Solution Architects (RSAs) and Consultants.


• Drive end-to-end customer production implementations with a diverse set of resources including Databricks professional services, partners and off-shore resources.


• Partner with account executives and professional services engagement managers to meet business targets and Databricks platform consumption


• Actively scope and sell complex services engagements during the pre-sale process in partnership with account executives and engagement managers


• Act as a thought-leader and escalation point overseeing complex customer implementations


• Analyze and improve operational processes to drive efficiency of the professional services practice and Databricks field engineering organization.


• Be a dedicated people leader including setting vision, strategy and execution of your team’s goals while also building a long term career path for your team, in partnership with your direct manager in professional services.


• Partner across field engineering organization to drive strategic company initiatives such as Migrations, Databricks Product feedback, IP and Tooling Developments.


• Continue to grow your own leadership skills and career impact consistent with the databricks culture principles and in close partnership with your direct manager.
  
  

What we look for:

• 3+ years of management experience as a managing consultant/delivery teams or pre-sale/ post-sale technical field teams.


• Minimum 5 years individual contributor experience as a hands-on technical solutions architect that will allow you to act in a supportive manager capacity with technical architects that report to you.


• Experience driving software platform adoption in Fortune 500 organizations


• Experience scoping and selling complex services engagements during the pre-sale process in partnership with sales and field organizations.


• Organized and analytical, adept at working in a fast-paced team environment.


• Solid understanding of Databricks products, big data ecosystem, and direct competitors.

Up to 30% of travel required.