Russian Speaking Customer Service for Banking industry

Mercier Consultancy MD is excited to offer a challenging and rewarding position for Russian Speaking Customer Service Representatives in the banking industry. This role is perfect for individuals who are committed to excellence in customer service and possess a strong understanding of financial services. You will be responsible for assisting clients with their banking needs while providing support in Russian to ensure clarity and effectiveness in all communications.

Key Responsibilities

• Handle customer inquiries related to banking products and services via phone, email, and chat in Russian.
• Provide information on account management, loan options, and investment services.
• Assist customers with transactions, account issues, and resolving complaints effectively.
• Document all customer interactions accurately within the banking system.
• Collaborate with banking teams to ensure comprehensive customer support.
• Stay updated on banking policies and regulations to provide accurate information.

• Fluency in Russian (both written and spoken) is required; knowledge of English is an advantage.
• Previous experience in customer service, especially in the banking or financial sector, is preferred.
• Excellent communication skills and a customer-focused approach.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive inquiries with discretion and professionalism.
• Proficiency with banking software and CRM applications.
• Willingness to work flexible hours, including evenings and weekends if needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...