Russian Speaking Customer Service for Construction industry

Mercier Consultancy MD is delighted to announce a vacancy for Russian Speaking Customer Service Representatives in the construction industry. This role is tailored for individuals who are enthusiastic about customer service and want to contribute to the success of construction projects by providing essential support to clients and stakeholders. As a representative, you will utilize your Russian language skills to ensure smooth communication and high-quality service.

Key Responsibilities

• Respond to customer inquiries regarding construction services, project details, and timelines via phone, email, and chat in Russian.
• Provide information about construction processes, material options, and regulatory requirements.
• Assist clients with order placements, scheduling, and project management inquiries.
• Resolve issues or concerns promptly to ensure a positive customer experience.
• Maintain accurate records of customer interactions and follow up as needed.
• Collaborate with project managers and field teams to provide timely information to customers.
• Stay updated on industry trends and company offerings to better assist clients.

• Fluency in Russian (both written and spoken) is essential; knowledge of English is an advantage.
• Prior experience in customer service, preferably in the construction sector.
• Strong communication skills with an ability to convey complex information clearly.
• Problem-solving skills and a customer-oriented mindset.
• Ability to work effectively under pressure and manage multiple tasks.
• Proficiency in using CRM systems and basic computer applications.
• Willingness to work flexible hours, including weekends if required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...