Russian Speaking Customer Service for Education & E-Learning industry

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Russian Speaking Customer Service Representatives in the Education & E-Learning industry. This position is ideal for individuals who are passionate about education and committed to providing outstanding support to learners. As a customer service representative, you will assist clients in navigating educational platforms and services while delivering exceptional service in Russian.

Key Responsibilities

• Manage customer inquiries related to educational programs, online courses, and e-learning solutions via phone, email, and chat in Russian.
• Assist customers with account setup, course registrations, and troubleshooting technical issues.
• Provide detailed information about program offerings, enrollment processes, and resources available to learners.
• Resolve customer complaints and inquiries efficiently to ensure a positive experience.
• Keep accurate records of customer interactions and maintain details in the CRM system.
• Collaborate with educators and technical teams to enhance service delivery and support.
• Stay informed about educational trends and updates to offer relevant and helpful guidance to customers.

• Fluency in Russian (both written and spoken) is essential; proficiency in English is a plus.
• Experience in customer service, preferably in the education or e-learning industry.
• Strong communication skills and a customer-focused approach.
• Ability to solve problems and handle inquiries effectively.
• Well-organized with the ability to manage multiple tasks in a fast-paced environment.
• Proficiency with CRM systems and general computer applications.
• Willingness to work flexible hours, including evenings and weekends as required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...