Russian Speaking Customer Service for Media & Entertainment industry

Mercier Consultancy MD is thrilled to present an opportunity for Russian Speaking Customer Service Representatives in the Media & Entertainment industry. This role is ideal for individuals who have a passion for entertainment and enjoy helping others. As a member of our customer service team, you will assist clients with their inquiries and provide exceptional support in Russian, ensuring they have a seamless experience with our media services.

Key Responsibilities

• Provide outstanding customer service by addressing inquiries related to media services, subscriptions, and entertainment options via phone, email, and chat in Russian.
• Assist customers with account management, including subscription adjustments, billing inquiries, and troubleshooting service issues.
• Inform customers about new releases, promotional offers, and features available in our media offerings.
• Efficiently resolve customer complaints and concerns, ensuring a high level of satisfaction.
• Accurately document all customer interactions for future reference and follow-up actions.
• Collaborate with internal teams to enhance overall service delivery and support customer needs.
• Stay informed about industry trends and company updates to provide accurate information to customers.

• Fluency in Russian (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service, preferably in the media or entertainment sector.
• Excellent communication skills with a friendly and approachable demeanor.
• Ability to manage multiple inquiries and prioritize effectively in a dynamic environment.
• Strong problem-solving skills and a customer-oriented attitude.
• Proficiency in using CRM systems and familiarity with digital media services.
• Willingness to work flexible hours, including evenings and weekends as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...