Russian Speaking Customer Service for Real Estate industry

Mercier Consultancy MD is excited to offer a unique opportunity for Russian Speaking Customer Service Representatives in the Real Estate industry. This role is perfect for individuals who have a passion for real estate and a strong commitment to delivering outstanding customer service. As a representative, you will assist clients in navigating real estate inquiries and ensure they receive accurate and helpful information in Russian.

Key Responsibilities

• Handle customer inquiries related to property listings, rentals, sales, and real estate services via phone, email, and chat in Russian.
• Provide detailed information to clients about properties, market conditions, and relevant documentation.
• Assist customers with the application process, scheduling viewings, and follow-up communications.
• Resolve any issues or concerns raised by customers, ensuring a satisfactory resolution.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with agents and other departments to streamline processes and improve customer service.
• Stay informed about industry trends and property developments to provide the best possible assistance to clients.

• Fluency in Russian (both written and spoken) is essential; proficiency in English is a plus.
• Experience in customer service, ideally in the real estate sector, is preferred.
• Strong communication skills and a customer-focused mentality.
• Ability to solve problems effectively and manage multiple inquiries simultaneously.
• Adept at using CRM systems and general office software.
• Strong organizational skills and attention to detail.
• Willingness to work flexible hours, including evenings and weekends when required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...