Russian Speaking Customer Service for Retail industry

Mercier Consultancy MD is pleased to announce a vacancy for Russian Speaking Customer Service Representatives in the retail industry. This role is perfect for individuals who are enthusiastic about helping customers and possess strong communication skills. As a representative, you will assist customers in finding products, addressing inquiries, and ensuring a delightful shopping experience, all while communicating effectively in Russian.

Key Responsibilities

• Assist customers with inquiries related to retail products, promotions, and services via phone, email, and chat in Russian.
• Provide information about product availability, pricing, and store policies.
• Help customers with order processing, returns, and exchanges.
• Resolve customer complaints and issues efficiently, ensuring satisfaction.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with team members to improve service delivery and customer experience.
• Stay updated on new products and industry trends to better assist customers.

• Fluency in Russian (both written and spoken) is required; knowledge of English is beneficial.
• Previous experience in customer service, particularly in the retail sector, is preferred.
• Excellent communication skills and a friendly, approachable demeanor.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.
• Proficiency in using CRM systems and general computer applications.
• Willingness to work flexible hours, including evenings and weekends as needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...