Russian Speaking Customer Service for Telecommunications industry

Mercier Consultancy MD is excited to announce a vacancy for Russian Speaking Customer Service Representatives in the telecommunications industry. This position is ideal for individuals who are enthusiastic about technology and committed to providing exceptional customer service. As a representative, you will engage with customers in Russian, assisting them with their telecommunications inquiries and ensuring a seamless service experience.

Key Responsibilities

• Manage customer inquiries regarding telecommunications services, account management, and technical support via phone, email, and chat in Russian.
• Provide detailed information about service features, pricing plans, and troubleshooting steps.
• Assist customers with service activations, billing inquiries, and account changes.
• Resolve customer concerns efficiently while maintaining high levels of satisfaction.
• Keep accurate records of customer interactions and update the CRM system accordingly.
• Collaborate with technical teams to address and resolve service-related issues.
• Stay updated on the latest telecommunications products and industry trends.

• Fluency in Russian (both written and spoken) is required; proficiency in English is a plus.
• Previous experience in customer service, particularly in the telecommunications sector, is preferred.
• Strong communication and interpersonal skills with a customer-focused approach.
• Excellent problem-solving skills and the ability to think on your feet.
• Ability to manage multiple inquiries and handle high-pressure situations effectively.
• Familiarity with CRM software and customer support tools is desirable.
• Willingness to work flexible shifts, including evenings and weekends as required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...