RV Parts Manager

"EVERYONE IS FAMILY IN OUR HAUS"

The Parts Manager oversees the operation of an RV Parts and Accessory retail store, including shipping, receiving, and the activities of the parts sales counter.

Salary: $45,000-$75,000 annually

Job Duties:

• Monitor the general financial status of the department daily to ensure staffing, customer payments, and overall business meets budgeting goals; make adjustments where needed
• Generate business through creative advertising channels; work with the Marketing department on development of media and related materials
• Resolve customer issues promptly and follow up to ensure excellent service and satisfaction

• Gain knowledge of various Inventory units and functionality of accessories to efficiently assist customers and answer questions
• Monitor inventory levels and make adjustments to incoming orders as necessary
• Walk retail floor daily to ensure shelves are stocked, items are tagged and priced correctly, and that merchandise presentation is appropriately targeted and appealing
• Balance staffing and budgeting to meet company goals
• Provide support to team members in researching hard-to-find products and non-routine customer and technician requests
• Build Relationships with manufactures and suppliers to enhance the buying process and to negotiate prices on large scale purchases
• Work with Sales and Service Management to improve communication across departments and strengthen the customer experience.

Supervisory Responsibilities

This position supervises the Camping Advisors and the Parts & Receiving Specialist (where applicable).  Responsibilities include making hiring recommendations; instructing and training in work methods; planning, scheduling and assigning work; checking and approving work; evaluating performance; and recommending disciplinary actions regarding unsatisfactory employees.

Qualifications

• High school diploma
• 1 year experience working in a parts department or related retail environment
• 1 year experience in a supervisory role
• Previous experience with automated inventory system helpful

Competencies

• Good verbal communication skills, and a friendly, professional demeanor to react positively to a wide range of customer interactions
• Good math, computer and data entry skills
• Ability to adjust to changing priorities through efficient and productive planning, organizing, scheduling, and budgeting
• Ability to work in a collaborative team, in a fast-paced environment