RVP, MH Operations

Job Summary

Job Duties

• Conducts on-site inspections and ensures each community is consistently maintained and groomed to Sun's curb appeal standards. (Essential)


• Handles and resolves resident complaints in a timely and professional manner, asks questions to determine the validity of complaints and offers possible solutions consistent with established guidelines. (Essential)


• Develops annual occupancy, lease-up and sales projections; implements programs to achieve them. (Essential)


• Creates marketing programs with a detailed marketing strategy that includes timetables, roles and responsibilities of team members, and projected expenses; Implements marketing and advertising plans. (Essential)


• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.


• Determines and approves staffing levels of each community in conjunction with budget.


• Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations.


• Ensures compliance of policies designed to increase team member safety. Completes workers' compensation accident reports and incident reports.


• Attends periodic training and product meetings and continues to update knowledge on industry product, services and trends.


• Collaborates with sales team members to purchase new and pre-owned home inventory; develops pre-owned home listing and brokerage plan for the portfolio.


• Ensures customers and residents receive the highest level of service consistent with Sun's Customer Service philosophy.


• Ensures implementation of annual capital improvement program.


• Monitors safety, loss and risk management at each community as it relates to property, vehicles and equipment.


• Approves the selection of all contractual services for assigned properties.


• Creates, submits and accepts total budget responsibility for the annual operating and sales budgets.


• Controls income and expense categories of portfolio; approves budgeted expenditures up to $25,000.


• Ensures rent is collected by Community Managers at each community on a timely basis.


• Reviews monthly property accounting reports and compiles reports as required. Prepares monthly P&L variance explanations.


• Ensures internal control practices are adhered to.


• Meets with residents, homeowner associations or boards as required and maintains effective communication.


• Other duties as assigned.

Requirements

• High School Diploma or GED (Required)


• Bachelor's Degree in Real Estate, Business, Hospitality, or related field (Required)


• 5 years in property management experience, including 2 years' supervisory experience (Required)


• Demonstrated leadership abilities


• Excellent interpersonal and communication skills


• Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law


• Strong organizational skills


• Working knowledge of basic accounting principles


• Ability to travel frequently with overnight stays


• Intermediate computer proficiency including the ability to use the Microsoft Office Suite, email, and internet


• Flexibility to respond to community needs during non-business hours


• Must have a valid driver's license