【客戶經理 - SaaS】Account Manager - SaaS

【Capsule】
FunNow’s SaaS team is seeking an Account Manager who thrives on ownership, creativity, and collaboration. You’ll be the trusted partner to our merchants, helping them master our FunNow Booking system and unlock growth through digital tools. From backend onboarding to strategic consulting, you’ll be driving both results and relationships. If you’re passionate about tech, hospitality, and making a real impact, this role is your stage.

【Typical Accountability】
1. Manage and nurture long-term merchant relationships to ensure retention and satisfaction
2. Provide backend system training and assist merchants with product optimization
3. Offer professional recommendations based on market insights and data analysis
4. Collaborate with F\&B operations team to shape partnership strategies
5. Coordinate promotional campaigns and invite merchants to participate in key activities
6. Monitor account performance and continuously seek ways to boost merchant revenue

【Essential Competencies】
1. At least 1 year of experience in account management, business development, or operations
2. Proficient in Microsoft Office, especially Excel and Word
3. Strong interpersonal and communication skills with high empathy and patience
4. Efficient and detail-oriented multitasker with good time management
5. Independent thinker who is curious about startup operations and digital tools
6. Passionate about user experience, aesthetics, and creating delightful service journeys

【Desirable Competencies】
1. Familiarity with the SaaS industry, hospitality tech, or reservation systems
2. Experience working with creative campaigns or merchant marketing programs
3. Strong aesthetic sense or interest in photography, branding, or content
4. Comfortable with PowerPoint or Keynote for proposal creation
5. Motivated by growth, contribution, and making meaningful change in their work



【職務簡介】
FunNow 的 SaaS 團隊正尋找一位擅長溝通與關係經營的 Account Manager，你將負責協助商家導入 FunNow Booking 系統，提供後台訓練與營運建議，協助店家提升數位能力與接單效能。這份工作不只是服務，更是與夥伴一同打造成功的歷程。如果你樂於與人交流、懂市場也懂產品，那就來加入我們！

【主要職責】
1. 經營並維護商家關係，定期追蹤並優化合作成效
2. 提供後台操作訓練與系統使用協助，提升商家熟練度
3. 根據市場趨勢與數據分析提供營運建議
4. 與餐飲營運團隊合作，共同制定合作與成長策略
5. 邀請商家參與行銷活動，協助方案設計與推動
6. 監控商家營收成效，找出提升表現的機會

【必要條件】
1. 至少一年以上客戶經營或業務開發相關經驗
2. 熟練使用 Excel、Word 等文書工具
3. 具備良好溝通與人際互動能力，有耐心與同理心
4. 做事細心有效率，能同時處理多項任務
5. 能獨立思考，對新創公司與系統產品充滿好奇
6. 喜歡觀察、優化與打造美好體驗的細節

【加分條件】
1. 熟悉 SaaS、餐飲科技或訂位系統相關產業
2. 有參與商家活動規劃或推廣專案經驗
3. 喜愛攝影、視覺設計或品牌風格者佳
4. 熟悉 PowerPoint 或 Keynote 製作簡報提案
5. 工作上追求成就感，重視貢獻與影響力