Safety & Outreach Support

Description

Purpose: 

• To provide essential safety inspections in all areas of the store. Assess common hazards and help develop loss prevention plans with department managers. Engage in security activities to protect staff and customers as well as manage and deter shoplifting. 

Why work for us?

We are 50 years strong in the community.

We give back to organizations with shared values.

We offer great benefits and competitive compensation.

We are continually innovating and investing in the future.

We offer opportunities for personal and professional growth; about half of our managers were promoted from within.

Tired of working for a company that leaves you feeling like you’re not appreciated? Would you like to join a team that actually enjoys what they do and believes in making a difference?

The Brattleboro Food Co-op is owned by thousands of local shareholders and is committed to improving the quality of life for our community, one meal at a time. We offer competitive wages, great benefits, and an excellent work-life balance.

Status: 

• Reports to the Safety and Outreach Manager.

Customer Service:

• Assists internal and external customers in prompt, courteous manner
• High degree of awareness of customer routines and interests
• Sets a positive example for customer and shareholder relations
• All interactions conducted with the highest degree of respect and calm demeanor

Safety:

• Functional knowledge of Safety Data Sheets for all chemicals that may be used in the normal course of job duties
• Handles hazardous equipment with care, maintaining awareness of others when using such equipment
• Wear appropriate clothing or PPE as needed; closed-toed shoes, cut or needle-proof gloves, safety glasses, face masks, fall harness, etc.
• Use of proper lifting and ergonomic procedures
• Mindful of potential hazards to customers and other employees and takes actions to correct hazards
• Bloodborne Pathogens, First Aid, CPR and other OSHA training as needed
• Works with overall Operations team to ensure store hazards are handled promptly
• Maintain all best practices for personal safety while diverting and diffusing potentially dangerous situations

Teamwork:

• Assist other Operations team staff with tasks and projects that don’t interfere with regular job duties as able
• Works with the departments for efficiency. Ensures department teamwork through respect, trust and communication.
• Gives verbal or written communication to Safety and Outreach Manager of any needs or issues
• Looks at whole department when prioritizing tasks and completes tasks in a timely fashion
• Comes to work on time, works scheduled hours, and acts respectfully towards all staff.
• Takes breaks when appropriate and comes back on time, advising the Manager on Duty so they can plan appropriately

Accountability:

• Accepts responsibility for own actions. Exemplifies honesty, integrity and ethics

Job Specific Functions:

• Maintain comprehensive, detailed, and unbiased electronic logs of shoplifters, no-trespass events, and other problems within the scope of this job
• Conducts regular tours of the store, observing customers, interactions, activities, and general facilities concerns
• Conduct regular tours of the parking lot and space surrounding the facility, retrieving carts, organizing the airlock, and observing the premises
• Become familiar with the local population that interacts with the store at any level
• Assist customers that appear apprehensive or confused
• Approach and talk with observed shoplifter or known no-trespass violator
• Approach and diffuse any potentially dangerous situation involving customers or staff
• May perform job duties “incognito” periodically if a situation warrants it
• Reports any hazards to department managers and takes initial precautionary measures
• Works with Safety and Outreach Manager to ensure Loss Prevention policies are observed
• Routinely inspect camera footage and save data for police investigation
• Interact with police and emergency services when they’re on site as a first point of contact if no manager is available
• Interact with various inspectors as a first point of contact if no manager is available
• Act as first responder in the event of an emergency until relieved by a manager
• Set up and stock seasonal outreach supplies as necessary
• Respond to outreach assistance calls
• Maintain a professional and respectful relationship with outreach clients
• Assist in providing outreach clients with connections to local organizations
• Assist with basic (minimal training) Facilities related job duties as needed
• Assist with basic (surface cleaning) Janitorial related job duties as needed

Requirements

• Minimum 2 years working in a security-related environment (loss prevention, physical security, corrections, police, military, outreach or social services)
• Training to handle and safely diffuse potentially unstable or dangerous individuals
• OSHA 10-hour certification minimum
• Project authority, confidence, and compassion in equal measure
• Must maintain confidentiality of sensitive information
• Able to stand and walk for entire shift
• Must be computer literate and proficient with Google suite and email applications
• Capable of working independently and with others in a cooperative environment
• Willingness to work varied hours, including weekends or evenings

This job description is intended to outline the general responsibilities and requirements of the role. It is not exhaustive and may be subject to change or include additional duties as assigned to meet the needs of the organization.

At Brattleboro Food Co-op, we do not just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Brattleboro Food Co-op is proud to be an equal opportunity employer.