Sales

Description

Job Summary:

The Sales Associate will assist customers with purchasing merchandise. They communicate with builders, designers, and other Wayne Tile staff to insure a smooth ordering process. 

Duties/Responsibilities:

· Greets and interacts with customers.

· Consults with customers to understand their needs and preferences related to merchandise.

· Demonstrates and explains merchandise, selecting and suggesting options suitable for the customer’s needs.

· Answers customer’s questions about merchandise.

· Assists customers with purchase decisions.

· Retrieves samples, documents and files tile selections. Responds to customer emails and phone calls in a timely manner.

· Collects payment using the store point of sale system. 

· Schedules material delivery when necessary.

· Processes returns and exchanges.

· Maintains professional and technical knowledge of tile installation systems and methods.

· Assist in maintain an orderly showroom.

· Follow up on open orders and keeping Portal up to date. 

· Performs other duties as assigned.

Requirements

· Excellent verbal communication skills.

· Excellent active listening skills.

· Excellent sales and customer service skills.

· Extensive knowledge of the merchandise sold.

· Ability to anticipate customers’ needs.

· Ability to recommend merchandise to customers.

· Ability to operate or to quickly learn the store’s point-of-sale system.