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Description
Job Summary:
The Sales Associate will assist customers with purchasing merchandise. They communicate with builders, designers, and other Wayne Tile staff to insure a smooth ordering process.
Duties/Responsibilities:
· Greets and interacts with customers.
· Consults with customers to understand their needs and preferences related to merchandise.
· Demonstrates and explains merchandise, selecting and suggesting options suitable for the customer’s needs.
· Answers customer’s questions about merchandise.
· Assists customers with purchase decisions.
· Retrieves samples, documents and files tile selections. Responds to customer emails and phone calls in a timely manner.
· Collects payment using the store point of sale system.
· Schedules material delivery when necessary.
· Processes returns and exchanges.
· Maintains professional and technical knowledge of tile installation systems and methods.
· Assist in maintain an orderly showroom.
· Follow up on open orders and keeping Portal up to date.
· Performs other duties as assigned.
Requirements
· Excellent verbal communication skills.
· Excellent active listening skills.
· Excellent sales and customer service skills.
· Extensive knowledge of the merchandise sold.
· Ability to anticipate customers’ needs.
· Ability to recommend merchandise to customers.
· Ability to operate or to quickly learn the store’s point-of-sale system.
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