Sales Account Manager

Bay Cities has an exciting opportunity for a Sales Account Manager located at our headquarter facility in Pico Rivera. The Sales Account Manager is a strategic sales role responsible for supporting the Sales Executive in expanding Bay Cities' business. This position focuses on growing assigned customer accounts, increasing revenue through strategic account development, diversifying business into additional retailers, brands, divisions, and product offerings, and contributing to new customer acquisition. The Sales Account Manager builds strong customer relationships, coordinates projects from concept through development, and serves as a strategic partner to the Sales Executive in driving long-term business growth. 

JOB FUNCTION/PURPOSE 

• Supports the Sales Executive by managing assigned accounts, driving growth within existing customer relationships, and assisting in new business development activities. 
•  Grows assigned accounts through strategic account planning by expanding into additional retailers, brands, divisions, and product categories to increase revenue and strengthen Bay Cities' presence within each customer. 
• Drives revenue growth by identifying, developing, and closing opportunities within assigned accounts while contributing to new customer acquisition and expanding Bay Cities' business. 
• Builds relationships with key decision-makers across customer organizations while introducing additional Bay Cities capabilities and services to identify new opportunities and expand business within existing accounts. 
• Identifies and develops additional retailers, brands, divisions, programs, and key contacts within existing accounts while pursuing and qualifying new business opportunities to drive organic growth and strengthen long-term customer partnerships. 
• Participates in customer visits, presentations, business reviews, and strategic account planning sessions to strengthen relationships, uncover new opportunities, and support business growth. 
• Prospects, qualifies, and develops new business opportunities through networking, referrals, outbound outreach, customer visits, and other business development activities. 
• Supports pricing, quoting, profitability reviews, and account strategy development. 
• Remains knowledgeable of market and industry trends, competitors, and leading customer strategies. 
• Creates and maintains opportunities, contacts, activities, and account information within CRM systems. 
• Creates projects in WebCenter and manages project execution through internal departments from concept through delivery. 
• Owns project deliverables and overall execution for assigned programs, overseeing projects as they move through Bay Cities' internal departments. 
• Serves as the primary day-to-day contact for assigned accounts, ensuring timely communication and exceptional customer service. 
• Collaborates with Design, Estimating, Production, Sourcing, Operations, and other internal teams to ensure successful project execution. 
• Communicates all client project requirements through WebCenter. 
• Recaps meeting deliverables with clients and internal departments, assigning ownership and timelines to ensure successful project execution and customer satisfaction. 
• Provides account coverage and maintains continuity of customer communication when the Sales Executive is unavailable. 
• Develops expertise in strategic selling, account management, and business development while supporting the Sales Executive in driving revenue growth and expanding Bay Cities business. 
• Other duties as assigned. 

EDUCATION, EXPERIENCE & COMPETENCIES 

• BS degree in Business or related field.  
• Minimum of 2-4 years in business-to-business sales in related industries: Printing, permanent/semi-permanent displays, corrugated, paper board, digital and marketing agencies.   
• Strong sales instincts including prospecting, cold calling, qualifying, needs analysis, proposal. 
• Must be skilled with development, negotiation, and “closing”. 
• Thorough knowledge of CRM software, MS Word, Excel, Power Point, and other applicable tools 
• Self-starting: seizes opportunities as they arise. Completes assignments independently without constant supervision. 
• Excellent verbal and written communication skills with the ability to effectively speak and present in front of small or large groups. 
• Has a thorough understanding of manufacturing, design, and 3PL capabilities. 
• Has a thorough understanding of the competition; stays familiar with their strategy, products, and services. 
• Understands the meaning and interrelationship of key financial indicators including profit, costs and margins.  
• Valid Driver's License with DMV evidence of good driving record. 

Core Competencies 

• High ethical standards. Models and supports organization’s goals and values; adapts to changing conditions; demonstrates persistence and overcomes obstacles. Consistently conducts themselves in an honest and trustworthy manner. Does not pursue their own individual objectives to the detriment of company goals. Sets an example for others to follow. Does the right thing. 
• Demonstrates energy and passion about what they do and knows how to balance work and fun. Is generally optimistic and upbeat; fun to be around. Has a strong belief and zeal for the industry, the job, and the company. Conveys energy and intensity at work with a capacity for keeping others enthusiastic and involved. 
• Operates with a customer service orientation internally and externally. Works to positively build the Bay Cities brand in everything he/she does. Builds strong, positive relationships with all stakeholders. 
• Acts as an owner of the business and instills that same attitude and level of action in others. Is proactive in taking responsibility for all outcomes/results and avoids ‘pointing fingers’. Helps to create and maintain a strong feeling of belonging in the immediate and overall team. 
• Regularly involves others in decisions that affect their job or work environment. Demonstrates co-operation and trust with colleagues and teams across organizational boundaries. Participates as a team player and establishes strong working relationships to deliver positive results. 
• Strong project management skills, including the ability to prioritize, balance, and manage multiple efforts with strong results/goal orientation.  Uses time effectively, prioritizes and organizes work flow; can orchestrate multiple activities at once. Agility and personal adaptability with the ability to successfully manage multiple priorities with a high sense of urgency in a rapidly changing environment. 
• Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work. Learns quickly when facing new problems; a relentless and versatile learner; open to change; strives for continuous improvement of self and processes. 
• Excellent communication (oral and written) and interpersonal skills with the ability to convey information and ideas in a variety of media, tactful, confident, at all levels, internal and external. Must have strong interpersonal skills and ability to manage multiple projects in a rapidly changing environment.   

OTHER 

• US Persons Only (US citizens, lawful permanent residents, refugee or asylee – all require proper identification and documentation). 
• Up to 25% travel required. 
• Physical and Environmental Requirements:  While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and color vision. 
• Work environment includes front-office and manufacturing in California.  The noise level in the work environment is usually moderate. 
• Pre-Employment Verifications:  Must pass background and reference checks, drug screen, and physical examination prior to employment.