Sales Account Specialist - Signs

We are seeing a Sales Account Specialist Signs to support traffic signage projects by managing customer accounts, preparing quotes and estimates, processing orders, and coordinating project documentation. This role serves as a primary point of contact for customers, ensuring accuracy, responsiveness, and compliance with project specifications throughout the sales and order fulfillment lifecycle.

Essential Duties and Responsibilities

1. Prepare accurate quotes, estimates, and price lists for traffic signage products.
2. Verify that quoted materials comply with project plans, specifications, MUTCD requirements, and customer purchase orders.
3. Enter and process sales orders to ensure alignment with approved quotes and customer purchase orders.
4. Serve as a primary point of contact for customers, providing timely and effective support.
5. Proactively contact customers regarding bid opportunities, upcoming signage projects, and repeat business.
6. Follow up with customers throughout the sales cycle to ensure expectations are met and issues are resolved.
7. Review project plans, specifications, and bid documents to ensure material accuracy and compliance.
8. Manage submittals, including product data, drawings, and compliance documentation.
9. Coordinate with internal departments on new part numbers, custom signage, and project-specific needs.
10. Manage dropship purchase orders from outside vendors, including creation, approvals, and delivery tracking.
11. Evaluate and process Return Material Authorizations (RMA) in accordance with company policy.
12. Create and manage Job Closing Reports to ensure projects are billed accurately.
13. Maintain accurate customer account, pricing, and project information in CRM systems.
14. Stay current on traffic signage products, industry standards, and applicable regulations.

1. Minimum of a high school diploma or GED.
2. Minimum of 5 years of experience in customer service, inside sales, or account support.
3. Experience in traffic signage, construction, or a related industry preferred.
4. Ability to read and interpret project plans, specifications, and bid documents.
5. Technical product aptitude with the ability to understand signage materials and applications.
6. Strong verbal and written communication skills.
7. Excellent organizational skills with the ability to multitask and manage priorities.
8. Strong attention to detail and accuracy.
9. Proficiency in Microsoft Office and CRM systems; experience with Great Plains a plus.
10. Ability to work collaboratively with customers, vendors, and internal teams in a fast-paced environment.

Physical Conditions / Requirements

• No unusual physical requirements. It requires no heavy lifting, and nearly all work is done in a comfortable indoor facility.
• Occasional – Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; involves occasional exposure to demands and pressures from persons other than immediate supervisor.
• Job frequently requires sitting and handling objects with hands.
• Job occasionally requires standing, walking, bending, reaching, talking, hearing, and lifting up to 10 pounds.
• Vision requirements: Ability to see information in print and/or electronically.
• Hearing requirements: Ability to hear people over the telephone and in person.

As a member of our team, you will enjoy:

• A GREAT work environment with fun, friendly, knowledgeable and helpful team members.
• Benefits package to support you and your family’s health. From medical, dental, and vision, to flexible spending accounts for both health and dependent care.
• Educational reimbursement to help keep your career updated.
• Save money on tickets to the San Diego Zoo, other amusement parks, movies, indoor skydiving and so much more with our employee discount program.
• Paid time off, holidays, company-matched 401(k) plan and more!