Sales Administration Associate

cb20 is the Capital Region’s solution provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.  We are an organization that puts Customers first, acts with Integrity, embraces innovation and values Self-Development and Contribution to our community. We partner with the world’s leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.

Job Summary: The Sales Administration Associate to an IT / AV solution provider, will primarily support the AV sales team with administrative tasks, providing presales support to the AV sales team with the primary objective of offloading sales administrative tasks to the sales admin team. This role is crucial in ensuring the sales team can focus on their core responsibilities by handling various administrative duties efficiently.  This role is primarily supporting but not limited to the AV sales team. 

Responsibilities and Duties:

• Conscientious approach to job responsibilities and detail oriented.


• Able to organize and prioritize workloads, responsive, accurate, consistent ability to develop and maintain customer and partner relationships.


• Provide accurate and timely quotes for the sales team.


• Handle vendor deal registrations and obtain the best possible pricing.


• Respond to RFQs (Request for Quotations) and conduct competitive cost analysis.


• Vendor management includes maintaining positive vendor relationships.


• Sales Reporting.


• Receive customer orders and ensure proper ordering and closing out processes.


• Facilitating delivery and installation of equipment by coordinating efforts of sales, shipping, and service.


• With the assistance of the Sales Operations Manager, resolve customer crisis, problems, complaints, and issue RMA's, ensuring a high degree of customer satisfaction.


• Providing a point of contact for clients during the absence of Account Management Team to increase their time resources and ensure prompt response to customer needs.


• Maintaining client records, processing sales orders, and performing other clerical duties.

Qualifications and Skills:

• Detail oriented, organized, conscientious, and a team player.


• Good culture fit with our dynamic and collaborative environment.


• At least a 2-year college degree required.


• 1-2 years of AV industry experience preferred.

Work Environment and Conditions: We have no ordinary workplace. Our people are the best and the brightest, and we equip them with the right training, tools, technologies, and solutions. We nurture a dynamic, challenging, collaborative, supportive, intelligent, curious, and vibrant environment; an environment where every single team member can impact our success and the success of our customers. We have fun, celebrate our wins, and learn from our challenges.

Company Overview: By aggressively investing in our team members' careers, we offer far more than a job—we cultivate retention, long-term stability, and customer satisfaction. We take pride in ensuring cb20 is not just a great place to work, but the best place to work.