Sales Administration Manager

Lebermuth Company is currently looking for a Sales Administration Manager to join our Sales team. Lebermuth Company, a family-owned leader in the fragrance and flavor industry, has been blending tradition with innovation for over a century. Specializing in essential oils, fragrances, and flavors, Lebermuth is dedicated to quality and integrity. Our commitment to excellence is evident in our personal touch, sustainable practices, and customer-centric approach. 

Summary:

As the Sales Administration Manager, you will support our growing fragrance, flavor, and ingredients business. This role is critical in bridging sales execution and administrative functions, ensuring both operational efficiency and exceptional client service. This position will split responsibilities between 25% direct sales engagement and 75% administrative and managerial functions and serve as a key partner to the CRO in driving revenue growth and operational excellence.

Essential Duties & Responsibilities:

Sales Administration & Support (75%)

• Manage credit memo approvals and application to customer cases in the CRM system.
• Oversee pricing updates and changes in Shopify and ensure alignment with finance and marketing.
• Answer customer inquiries and support inside sales representatives in lead management and quoting.
• Lead training and onboarding of new inside sales hires.
• Monitor, collect, and report sales and e-commerce performance metrics during monthly sales meetings.
• Develop, track, and report KPIs and performance metrics for the sales team.
• Schedule and lead weekly team huddles and ensure consistent communication across the department.
• Support the CRO by managing scheduling for 1:1’s with Outside Account Executives.
• Handle escalated customer service issues and coordinate with production, shipping, quality control and sample departments for resolution.
• Approve exception requests related to business rules, rush orders, and custom shipping arrangements.
• Assist in quoting new business opportunities in coordination with the sales and R&D teams.
• Collaborate with IT to integrate AI copilot tools to streamline sales operations.
• Create and manage the annual sales budget, with input from department heads and finance.

Direct Sales (25%)

• Directly manage a portfolio of client accounts, maintaining relationships and growing sales.
• Actively engage in prospecting and cross-selling opportunities across product lines.
• Support promotional efforts and seasonal product campaigns.

Administrative & HR Coordination

• Serve as the primary administrator for sales team HR functions, including recruitment, onboarding, training coordination, timecard review and approval, management of PTO and out-of-office schedules, adjustments for schedule changes and call-offs, coordination of FMLA/ADA cases with HR, and conducting 30-, 60-, and 90-day performance evaluations.
• Strives to promote a safe food culture by maintaining a clean and organized workspace and adhering to all quality and safety standards within the department to ensure the safe production and shipment of quality food products.
• The job criteria may include other duties, responsibilities and activities, which may change or be assigned at any time with or without notice.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

This position supervises Inside Sales Associates and Inside Sales Representatives.

Qualifications:

Education: Bachelor’s degree in business administration, Sales and Marketing or related field preferred.

Experience: 5 + years of experience in sales management role preferably from a manufacturing setting; 2 + years of experience leading a team in a high-volume environment; 2+ years of experience in analytical work preferred; or equivalent combination of education and experience from which comparable knowledge, skills and abilities have been achieved.

Certifications: n/a

Functional Skills: Strong problem analysis and problem resolution at both a strategic and functional level. Strong ability to partner and work closely with the entire Sales organization and all other departments. Ability to organize and manage multiple projects and priorities. Ability to apply mathematical concepts such as fractions, percentages, discounts and decimals, and an understanding of the business principles of gross margin, cost of goods sold and net profit. Demonstrates high forward-thinking, attention to detail; highly organized, disciplined and process driven. Exceptional problem-solver and exercises good judgment in decision making.

Technology Aptitude/Skills: Strong working knowledge of CRM systems; MS Office applications; and manufacturing, inventory control, AI software and order processing software.

Language Skills: Strong written and verbal communication skills. Strong ability to present information effectively and respond to questions from both internal and external customers, and vendors. Writes clearly and informatively; varies writing style to meet needs of each audience.

Leadership/Behaviors Skills: Ability to train, develop and mentor team members; positive attitude toward producing results; able to persuade and positively influence at all levels of the organization; balances team and individual responsibilities; exhibits objectivity and openness to others' views; able to build morale and group commitment to goals and objectives; is a self-starter; is goal oriented; works independently; excellent customer service skills; is capable of quickly connecting with people; remains calm under pressure and in a fast-paced environment; creative; meets challenges with resourcefulness.; treats others with respect and consideration, regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Culture Match Behaviors: Enjoys and thrives in a fast-paced, high-growth environment, with a huge drive to create an impact while also being an effective listener, respectful problem-solver and a collaborative continuous learning team member.