Position Overview
The Sales Administrator is responsible for overseeing the end-to-end sales order process, maintaining customer communications, managing documentation, and coordinating with internal departments such as Planning, Sales, QA, and Logistics. This role ensures seamless order processing, accurate records, and high-quality customer service.
Key Responsibilities
1. Sales Order & Customer Management
Sales Order Processing:
- Convert customer POs into SAP.
- Liaise with the Sales team for item and pricing confirmations.
- Issue sales confirmations.
- Generate manual sales orders in Excel for production job sheets.
Customer Communication:
- Reconfirm PO details (item, quantity, pricing).
- Coordinate carton and pallet labeling.
- Follow up on payments (due and overdue).
- Collaborate with Sales on weekly customer payment status reports.
- Issue production job sheets to the Production Planner.
Carton Supplier Coordination:
- Handle customer artwork.
- Coordinate with suppliers on print plates and carton design.
- Confirm final packaging design with customers.
2. Document & Process Management
SAP Code & Carton Development:
- Work with the team for new code creation and SAP entry.
- Develop new carton/packing formats as needed.
Credit & Customer Setup:
- Facilitate credit approval process (Sales, GM, Accounts, ED).
- Request W9s, reseller certificates, and credit references.
- Verify customer creditworthiness.
Sample Request Management:
- Process sample requests from Sales or customers.
- Print requests and coordinate with QA Lab.
- Track delivery and update relevant stakeholders.
Customer Complaint Handling:
- Coordinate sample testing for complaints with QA.
- Share test results and feedback with Sales.
- Issue Credit Notes (CNs) upon approval.
- Complete R&D forms and support Sales with testing.
- Issue Debit Notes (DNs) with proper approvals.
3. Reporting & Administrative Support
Daily & Weekly Reporting:
- Update RMT file (daily).
- Prepare weekly Production RMT report.
- Maintain daily Order-in and Delivery Schedules.
- Monitor and share system-generated STMR reports.
Sales Support Reporting:
- Maintain and distribute product costing sheets to the Sales team.
Other Tasks:
- Perform any other duties or tasks as needed to support sales operations and overall business requirements.
Skills & Requirements
- Strong understanding of sales operations and SAP systems.
- Excellent communication and follow-up skills.
- Proficient in Excel and standard reporting tools.
- Ability to multitask and manage priorities effectively.
- Experience in customer service, logistics, or planning coordination is a plus.
Empowering The People That Spur Our Success
We want our people to start each day with a sense of optimism and recognise the many opportunities they may gain through their work with us. We believe that our people form the foundation for our successes and we emphasise on supporting the development of our workforce in tandem with the company’s growth. We believe in providing our people with sustainable career paths filled with lifelong prospects to learn new skills and develop valuable competencies.
Be part of Scientex team for a rewarding journey of growth and innovation as we collectively work together to create positive impacts within our community for a better tomorrow.
Our Values
An Environment To Unleash Your Potential
We value integrity and treat everyone with respect. We believe that the success of a company stems from the dedication and collective efforts of its workforce. Within our fulfilling and supportive work environment, you can unleash your full potential.
DEVELOPING LEADERS
Developing exceptional leaders is a priority at Scientex. We don’t only focus on enhancing skills and professional job-related knowledge but encourage progress through growth experiences and relationship building to holistically support your career.
REWARDING PERFORMANCE
Employees are rewarded both for individual and overall business performance, with rewards including annual increments and performance bonuses as well as share-incentive schemes. We support a healthy and balanced lifestyle.
GIVING BACK TO COMMUNITIES
Sustainability and corporate social responsibility are ingrained in the way we work. We believe in being good corporate citizens and supporting the community that we are a part of.
The Forces that Drive Us
Scientex’s tagline of “healthy, friendly & happy” embodies the positive corporate culture of the Scientex family. A HEALTHY work environment that promotes ethical behavior with transparent and clearly defined rules and procedures is an integral aspect of the Scientex corporate governance ecosystem. Scientex also encourages its people to develop HEALTHY relationships, internally and externally, that in the long run facilitate the growth of the company.
Through innovation, we are in a position to constantly make our products and services user FRIENDLY with universal qualities that have wide appeal in the global marketplace. At the same time, our culture is a HAPPY one, creating an all-encompassing environment of positive energy that drives growth and promotes achievement. The tagline signs off with a “smile” in vibrant yellow that represents the warm glow of positive energy that permeates throughout the Scientex Group creating a “healthy, friendly & happy” organization.
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