Sales Administrator

Who we Are:

M/I Homes has been building new homes of outstanding quality and superior design for 50 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 170,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets.

Southwest Florida is M/I Homes’ newest division in Florida, covering Lee, Collier, Charlotte, and parts of Sarasota counties.  This position offers great career growth opportunities in this new division as we continue to grow in this market. 

We are currently expanding our division and looking for driven, passionate members to join our M/I Homes TEAM in Southwest Florida.  Where you work matters! 

Job Summary:

The Sales Administrator supports the homebuilding sales operation by managing daily MLS activity, maintaining accurate sales data across systems such as JD Edwards and Pivotal CRM, and trains New Home Consultants on key CRM functions. This role reviews and processes sales contracts, selections, diagrams and bonuses while preparing contract packages for To‑Be‑Built and Quick Move-In homes. The Sales Administrator tracks missing documentation, monitors deposit schedules, processes cancellations and refunds, and compiles weekly, monthly, and quarterly sales reports. Additional responsibilities include producing CMAs for market research and appraisals, verifying and coding invoices, coordinating Quick Move-In home maintenance, maintaining office supplies, and providing comprehensive administrative and operational support to the Vice President of Sales & Marketing and the New Home Sales team to ensure efficient workflow and accurate data management.

Duties and Responsibilities:

• Manages 2 Multiple Listing Service accounts daily.
• Updates Sales & HOA information including but not limited to base pricing, lot premiums, garage swings through various programs including JD Edwards and Pivotal (CRM).
• Trains New Home Consultants on various CRM functions.
• Reviews sales contracts for completeness and accuracy and works with sales team to correct and collect correct paperwork.
• Processes new home sales contract selections & diagrams to prepare for permitting
• Processes New Home Consultant bonuses and overrides
• Pulls data from multiple sources for New Home Consultant activity ranking and enters information into Microsoft excel tracker
• Creates To Be Built packages and Quick Move in Packages for permitting including data input and diagram creation via adobe
• Tracks missing contract information, addenda, deposit schedules and customer letters.
• Processes cancellations & customer refunds
• Prepares and distributes weekly, monthly and quarterly sales reports. 
• Provides comparable market analysis (CMAs) and documentation for market research, property appraisers and monthly reporting
• Verifies sales proposals against sales & marketing invoices and codes invoices
• Schedules & tracks Quick Move In Home maintenance
• Orders & maintains sales & marketing office supplies
• Performs both miscellaneous & routine administrative functions to assist Sales Leadership and New Home Sales Consultants in daily workflow including, but not limited to, work processing, pricing updates, ordering, and maintaining sales materials supplies, etc. 
• Performs additional sales & marketing support assignments as requested by Vice President of Sales and Marketing.
• Back up for Closing Manager as needed.
• Occasional & brief weekend work required last day of the month when the last day of the month falls on a weekend.

Minimum Education Experience: 4-year degree, business or marketing preferred

Skills and Abilities:

• Excellent computer skills including adobe, Microsoft excel, Docusign, various company-specific software programs, CRM

• High capacity to learn and work within a CRM program (Pivotal, Microsoft D365), DAM, Sitecore, and other company-specific computer programs
• Ability to learn new systems & processes quickly and independently
• Creative thinker and problem solver who can work independently and with others
• General office and administrative skills to assist in the processing of departmental workflow
• Customer-service oriented with professional and courteous attitude
• Excellent verbal and written communication skills for interaction with a variety of people inside and outside of organization
• Strong organizational skills and detail-oriented aptitude
• General knowledge of plot plan and blueprint reading helpful

M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.

We are committed to attracting, developing, and retaining talent that reflects the customers we serve and the communities where we live and work.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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