Sales and Account Manager

Description

Introduction:

Do you thrive in a small family- oriented environment? Do you want to work for a dedicated company that puts its clients and your needs first? If you answered yes, then your next career move is to One Source total property solutions as our Landscape Maintenance Sales and Account Manager

Summary

The Sales & Account Manager is a high energy, relationship building individual with expert industry experience who enjoys working with clients. The core objective of the Sales and Account Manager is to grow the maintenance division of One Source, by providing legendary service as the main point of contact for our clients. This will be accomplished by the retention of existing clients and the addition of new clients. The Sales and account manager will be responsible for the following tasks:

• Oversee all interaction with      the clients and work with the team to ensure satisfaction.
• Groom the relationship with      each client and be his/her main point of contact.
• Coordinate office and field      staff to provide legendary services to our clients.
• Meet with all new clients,      on-site, to establish maintenance contracts.
• Prepare all maintenance      estimates and quotes based on company guidelines.
• Create compelling sales      presentations in person and via email.
• Set expectations, make notes      and provide suggestions for client properties.
• Assist in making schedules,      coordinating services and training field staff.
• Ensure all jobs are kept on      schedule and on budget.
• Analyze job costing reports      and work with production staff to make improvements.
• Ensure all billing and client      account information is accurate and up to date.
• Perform regular, documented      site visits to ensure production standards are being meet.
• Upsell existing clients to      pursue full service, monthly contracts & enhancement offerings.
• Order all plants materials      for jobs and make pre-season orders of floral materials.
• Maintain and renew all      service contracts with the assistance of the team.
• Participate in strategic      planning and company initiatives.
• Provide recommendations for      pricing, equipment & staff to maximize efficiency.
• Sell all snow contracts and      assist with snow operations in the winter (same as above)

Accountability:

• New sales
• Upsells and enhancements
• Maintenance division budget      and gross profit goals.
• Maintenance client retention      rate and timely renewal sent dates.
• Billing and client      information accuracy.
• Proactive client      communication regarding services.
• Client satisfaction rates.
• Documented property      inspections and service quality.

Experience, Skills & Education:

• 4+ years combined landscape      experience
• Considered an expert in the      lawn and landscape field
• Driver’s license & own      vehicle to use for work (mileage reimbursed).
• Clean driving and criminal      record.
• Expert level computer skills      - Office suite, CRM programs, GIS websites & QuickBooks
• Strong math skills –      experience gathering take-offs and estimating work
• Experience leading,      organizing and managing multiple people a must.
• Experience in sales and      customer service a must.
• Experience with scheduling,      production and logistics a must.
• Working knowledge of fleet      equipment and trucks a PLUS.
• Excellent written and verbal      communication skills.
• Ability to maintain a      professional, positive and charismatic demeanor at all times.

Working Schedule:

• Willing to work long hours as      necessary to accomplish set goals
• Approximate work load per      week based on past experience of successful sales and account
• Crews arrive at 7am or      earlier – SAM should be first in and last out when needed
• Available for all winter snow      events, ability to work odd hours overnight when needed*
• Typical day may involve 40%      time in the office and 60% of your time in the field
• Evening and weekend      appointments as necessary to meet with clients
• Work vehicle may be available      but should not be expected at this time

Compensation: 

• 52,000/year plus 10% of      company profits evaluated quarterly 

Requirements

Experience, Skills & Education:

• 4+ years combined landscape      experience
• Considered an expert in the      lawn and landscape field
• Driver’s license & own      vehicle to use for work (mileage reimbursed).
• Clean driving and criminal      record.
• Expert level computer skills      - Office suite, CRM programs, GIS websites & QuickBooks
• Strong math skills –      experience gathering take-offs and estimating work
• Experience leading,      organizing and managing multiple people a must.
• Experience in sales and      customer service a must.
• Experience with scheduling,      production and logistics a must.
• Working knowledge of fleet      equipment and trucks a PLUS.
• Excellent written and verbal      communication skills.
• Ability to maintain a      professional, positive and charismatic demeanor at all times.