Sales & Center Associate

Overview:

Looking to fill 2 Full-Time (35+ hours per week) and 2 Part-Time positions (15-30 hours per week depending on candidate availability & scheduling requirements) that would have a strong growth path including Print Specialist, Shift Lead, Team Lead and multi-store management opportunities for driven individuals.

These positions would be between our Medical Center Parkway, Memorial Boulevard and West Northfield Boulevard locations. Ideal candidates have flexible availability Monday-Friday from 7:45 AM - 7:30 PM and Saturday/ & Sunday from 8:15 AM - 4:30 PM. (For students, we work with school schedules as much as possible!)

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has at least 1 year of previous customer service/retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. Candidates must be a fast learner who make an effort to learn all aspects of the business in the shortest possible time.

Responsibilities:

• Understands and fulfills the needs of walk-in customers and telephone/email inquiries


• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership


• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience


• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions


• Operates all equipment, software, and devices in an expert fashion and is willing to teach others


• Maintains a clean, organized, and safe working environment


• Will open and/or close the store and perform end-of-day duties


• Takes action to learn products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services


• Frequently multi-tasks while maintaining extreme attention to detail


• Helps with other Center functions as needed, such as faxing, copying, laminating, and binding


• Helps customers with expert boxing and packaging, selling the appropriate products to ship materials safely and efficiently


• Performs other duties as assigned

Qualifications:

• Prompt, reliable, and responsible


• Strong computer skills, including user of Internet, Point of Sale, Microsoft Office, Adobe Acrobat and ability to quickly learn The UPS Store application


• Previous experience in customer service, sales, or other related fields


• Neat, clean, and professional appearance


• Able to cross sell and up sell products and services


• Ability to prioritize and multitask


• Positive and professional demeanor


• Excellent written and verbal communication skills


• Able to lift 40+ pounds

Benefits:

• Excellent Advancement Opportunities


• Performance Bonus


• Major Holidays Off


• Employee Discounts


• Direct Deposit


• Paid Training


• Uniforms Provided

Previous The UPS Store experience not required and the right candidates will be trained with compensation depending on relevant experience, however, candidates with prior experience in a The UPS Store retail packaging/shipping center, print shop, FedEx Office, Staples, OfficeMax or Office Depot Print Center are HIGHLY encouraged to apply - starting compensation will be adjusted based on related experience and work history. Bonus and incentives available for ALL staff levels immediately upon hire.