Sales and Customer Executive

We are currently supporting our client in Malta in their search for a Sales and Customer Executive to join their growing team. This role involves providing front-line support to clients, handling policy servicing, and contributing to a high-quality customer experience across all communication channels.

Key Responsibilities:

• Assist and support walk-in clients and intermediaries by:

  • Updating and amending client records

  • Responding to product-related queries and providing relevant information

  • Promoting and explaining new products

  • Preparing and issuing quotations, and completing sales paperwork when applicable

• Process and administer a range of customer policy actions including:

  • Surrenders, maturities, and death benefit payments

  • Revised maturity value estimates, top-ups, fund switches, premium payments, and valuations for Unit Linked policies

• Respond to customer enquiries via phone and email, ensuring timely and accurate support

• Handle and resolve client complaints in line with internal protocols, escalating when necessary

• Update customer and policy records and issue related documentation

• Where authorized, exercise discretion to offer redress in situations that may affect customer relationships

Requirements:

• Strong proficiency in Microsoft Office applications

• Excellent verbal and written communication skills

• Strong negotiation and analytical skills

• Ability to work both independently and collaboratively within a team

• Preference will be given to candidates who hold or are working toward a CII qualification (minimum Dip CII)

Languages:

• Maltese: Excellent

• English: Excellent

• Spanish: Considered an asset

Benefits:

• Flexible working hours

• On-site gym

• Birthday leave

• Health and life insurance

• Canteen and transport allowance

• Extended maternity and paternity leave

• Special benefits for returning mothers

• Children sick leave

• Pension plan incentive (after 2 years)

• Active ageing incentive

• Study/exam leave

• Sports and cultural leave

• Sponsorship for further training

• On-site canteen facility

If you're a motivated individual with a passion for customer service and a desire to grow within a dynamic and supportive environment, we encourage you to apply today. This is a great opportunity to build your career while making a meaningful impact on customer experience.

We look forward to hearing from you!