Sales & Customer Support Coordinator

The Sales & Customer Support Coordinator will provide support to our Inside Sales and Customer Service teams through administrative coordination, reporting, customer interaction, and operational support. This role is central to ensuring sales efforts stay focused, customers are supported efficiently, and internal teams have the information and organization they need to succeed. This role will also provide support to greet customers and ensure that Hytec's overall commitment to quality and reliable service is being maintained

Duties

• Prepare and maintain Excel-based sales and customer service reports to support sales focus, activity tracking, and follow-up (Daily, weekly, monthly and quarterly reports)
• Assist Inside Sales Representatives with administrative and organizational support
• Help organize sales-related data, customer lists, and account information
• Support sales initiatives, promotions, and internal contests as needed
• Support the Customer Service team with administrative tasks and customer documentation (disperse RA's, CRM's/tasks, prepping credit adjustment requests)
• Serve as a front-line support resource by answering phones and routing calls to the appropriate department or team member
• Greet customers, partners, and vendors visiting the office in a professional and welcoming manner and ensuring reception area is neat and organized.
• Assist with coordinating customer communications and follow-ups as needed
• Assist with trip preparation and logistics for sales and leadership teams (travel prep, materials, schedules)
• Help maintain internal organization across departments, including reports, and shared resources
• Support day-to-day office operations to ensure smooth workflow across Sales and Customer Support
• Works to provide answers to daily questions from customers when an Account Rep or CSR is not available.
• Assist the Sales and Customer Service Department in promotional mailings.

Qualifications

• High School Diploma or GED
• 2+ years of administrative, sales support, or customer service experience
• Strong proficiency in Microsoft Excel and Microsoft Office (Outlook, Word, Teams)
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to manage multiple priorities
• Professional demeanor when interacting with customers and internal teams
• Attention to detail and accuracy
• Ability to prioritize and stay organized in a fast-paced environment
• Team-oriented mindset with a willingness to support wherever needed
• Customer-focused and service-driven attitude
• Discretion when handling sensitive customer or sales information
• Friendly and Professional Personality