Sales & Distribution Specialist

Description

*Ideal candidate will reside in Southwest Michigan (option for Hybrid/Remote within the region). 

Polytek® Development Corp. is a leading manufacturer of mold making and casting materials. Polytek® is currently looking for a highly motivated, experienced, and extremely organized individual to join our rapidly expanding company.

Essential Job Functions:

• Grow existing small and mid-size retail, distribution, and end-user accounts.
• Research and define potential sales targets to evaluate leads and develop sales pipelines.
• Coordinate, prepare, and participate in customer line review meetings, training sessions, and trade shows to promote sales.
• Manage and serve as Key internal support for distributor network to achieve long-term partnership
• Serve as a primary point of contact in matters relating to existing customer needs and concerns.
• Respond to customer inquiries regarding product specifications and capabilities and applications.
• Provide customers with product selection support and samples to promote sales.
• Learn/understand product specifications, capabilities of Polytek products and methods.
• Understand and stay current on competitive products.
• Maintain positive customer interactions and relationships.
• Serve as primary point of contact with various internal departments to fulfill customer requests, ensure timely fulfillment of orders, determine the status of orders and/or resolve problems.
• Manage customer concerns and follow-up with customers to ensure satisfactory resolution of issues.
• Suggests and implements ways to improve the service along the customer journey.
• Answer customer service inquiries regarding status of order, tracking, inventory, etc. 
• Strong verbal/written communication; professional interactions with customers over email and phone.
• The ability to work in a fast paced, deadline-oriented environment.
• Performs other duties as assigned.

Physical Demands:

• Travel up to 30%
• Must be able to sit at a desk for prolonged periods of time and work on a computer.
• Must be able to work in an office environment. 
• Must be able to talk, hear and see with vision abilities including close/near, distance, color and peripheral vision, depth perception and ability to adjust focus. 
• Must wear required Personal Protective Equipment (PPE) when entering manufacturing areas. 

Education and Experience:

• Must be able to understand, speak, write and read English.
• Bachelor’s Degree in Business related discipline preferred.
• 3-5 years of experience preferred.
• Experience with silicone, epoxy, and urethane chemistries a plus
• Must be proficient in Microsoft Office Suite and highly proficient in using Excel and Powerpoint presentation software
• Must have the ability to work independently in a fast-paced environment.
• Strong verbal and written communication, organizational, attention      to detail, analytical, problem-solving and time management skills.
• Professionally developed business acumen a must.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.