Sales and Experience Coordinator

JOB SUMMARY

The primary responsibility of the Sales & Experience Coordinator is to provide support to the sales and experience team. The position supports the sales team for tradeshows, CRM/data management and reporting and serves as the primary point of contact for planners with group size of 10 – 24 rooms on peak per night. The position is also responsible for providing and delivering information to planners about the resources available before, during and after their event.

ESSENTIAL FUNCTIONS OF THE JOB

• Assists the sales team with pre and post tradeshow appointments including pre-mailers and the coordination of items to the tradeshow.


• Manages the CRM database for hotel industry partners and meeting sales.


• Maintains data accuracy in CRM and prepares monthly reports for the convention alert.


• Posts monthly reports to the partner portal (including but not limited to the supply pipeline report, market analysis, high-demand generators, citywide sales meeting content and pace reports).


• Services all Tour and Travel groups.


• Assists the experiences team with large group and incentive activations.


• Coordinates the setup of all onsite activation displays.


• Coordinates and works registration tables and pop-up shops.


• Coordinates group pickup reports post events and ensures the data accuracy in CRM.


• Coordinates group post-event surveys and saves the responses in CRM at the lead level. 


• Shares post-event survey responses with the group sales director and the Central Bank Center team.


• Coordinates the posting of website testimonials collected from post-event surveys.


• Prepares name badges for all groups.


• Assists with bundling items and preparing inventory orders.

OTHER DUTIES AND RESPONSIBILITIES OF THE JOB

• Seeks opportunities to increase customer satisfaction and strengthen relationships.


• Keeps abreast of all changing policies and procedures.


• Assists with identifying areas for improvement and making constructive changes.


• Performs other duties as assigned.

SKILLS AND ABILITIES

• Knowledge and understanding of the hospitality industry. 


• Exceptional customer service skills and the ability to respond to clients in an efficient and accurate manner.


• Strong organizational skills.


• Strong technical skills and the ability to learn new skills.


• Ability to work well on a team.


• Ability to collaborate with all team members.


• Ability to maintain confidentiality of company and customer records.


• Credibility, flexibility, and adaptability.

EXPERIENCE REQUIREMENTS

• One (1) year of experience in the hospitality industry.
   

EDUCATION / CERTIFICATION REQUIREMENTS

• High school diploma.


• Two (2) years of higher educations preferred.


• Possesses valid driver’s license, acceptable driving record, and reliable transportation.

PHYSICAL REQUIREMENTS ESSENTIAL TO PERFORM THE DUTIES OF THE JOB

• Frequently communicates with employees and customers in person, on the telephone, and on the computer.


• Frequently remains in a sitting position at a desk to perform customer service duties.


• Frequently uses the computer with fingers and hands.


• Frequently works in a well-lit, tempered room.


• Frequently drives motor vehicle to visit and call upon customers.


• Frequently exposed to outside elements when participating in business functions.


• Frequently lifts objects weighing up to twenty (20) pounds when moving supplies and inventory.


• May be required to stoop, bend, or kneel.