Sales and Marketing Assistant

Position Title:  Sales & Marketing Assistant

Department: Sales & Marketing 

Starting Rate: $70,000 per year

Exempt Status: Hourly / Non-Exempt 

Supervisor:  Director of Sales & Marketing 

GENERAL SUMMARY:

The Sales & Marketing Assistant serves as a key representative of the sales and marketing department and supports the sales and marketing team.  This primarily includes receptionist responsibilities, managing administrative functions coordinating events, completing reports, serving in a hospitality role, managing office inventory and providing other administrative support functions. This position reports to the Director of Sales & Marketing.

PRINCIPAL DUTIES:

Essential Job Duties: 

· Answers and directs incoming phone calls and manages the lead distribution system Greets and serves all visitors to the marketing office.

· Plans and implements all elements associated with marketing events within the approved budget.

· Prepares and updates marketing and sales reports.

· Processes all sales, cancellations, transfers and associated documentation.

· Responsible for maintenance of marketing systems, including Sherpa (CRM), and capable of producing data results and system generated reports.

· Processes invoices and is responsible for maintaining budget performance spreadsheets.

· Manages the office by tracking inventory and ordering office supplies, collateral, and other printed materials within the approved budget.

· Maintains and updates the office schedule including events, staff schedules and appointments.

· Updates the community website and manages other digital responsibilities as assigned including taking an active role in the community social media strategy.

· Assists with the preparation of the annual marketing plan by creating data tables, compiling components created by others and producing the final plan.

· Coordinates and creates the marketing newsletter.

· Works with the Move-In Coordinator and the Director of Sales & Marketing to ensure all paperwork is collected for assessments of future residents.

· Provides coverage at the front desk as needed.

· Serves as the primary marketing and sales contact for communication with other departments.

· Provides administrative support to the Move-In Coordinator and the Director of Sales & Marketing as requested.

· Redirects residents to appropriate contact for questions, comments, or concerns.

· Always maintains a professional appearance.

· Attends meetings as requested.

· Assumes responsibility for maintaining work areas in a presentable manner.

· Ability to travel to customer home as needed to advance the sale and visit residents away from the community. 

· Other duties as assigned.

QUALIFICATIONS: 

· Minimum 1-year related work experience. 

· Minimum requirement of a high school degree or equivalent (preferably bachelor’s degree).

· Have strong organizational skills as well as the ability to follow-up, detail-oriented, ability to multi-task; prioritize projects and objectives while meeting deadlines. Experience in a professional office setting or hospitality environment, where good communication (especially telephone) and customer relation skills are essential.

· Proficient in the use of various software including all Microsoft Office applications.

· Strong written and verbal communication skills

· Excellent keyboarding and proofreading skills

· Occasionally lift and/or move up to 25 pounds. 

· Competent in organizational and time management skills.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

· This position requires the ability to walk, stand and talk frequently.

· Must be able to push/pull up to 40lbs, lift to 35lbs.

· Ability to work in a fast-paced, high-performance environment with multiple priorities.

· Normally works in well-lit, comfortable surroundings. 

· Must be able to concentrate with frequent interruptions. 

· Must be able to tour through the entire community including the ability to push an individual in a wheelchair.